Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ribhqah Cuellar

Visalia

Summary

Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads, and utilizing CRM software to streamline operations. Strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

BDC Agent

Fahrney Automotive Group
10.2024 - 12.2024
  • Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Organized client data effectively, enhancing the accuracy of targeted marketing efforts.

Office Manager

Dollar Bill Auto Sales
09.2022 - 09.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
  • Updated patient records with accurate, current insurance policy information.

BDC Representative

Keller Motors
12.2017 - 09.2022
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

BDC Representative

Selma Auto Mall
02.2017 - 11.2018
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Identified and executed appropriate strategies for business success.

Customer Service Representative

Check N Go
08.2017 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.check
  • Handled cash and balanced cash drawer to manage and settle register.
  • Organized filing systems for easy access to historical transaction information, simplifying the research process for audits or investigations as needed.
  • Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.

Car Salesperson

Dollar Bill Auto Sales
05.2015 - 02.2017
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.

Car Salesperson

Dealers Choice
02.2012 - 11.2015
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Warehouse Worker

Express Employment
06.2011 - 02.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

After-School Program Leader

Pro Youth Heart
06.2008 - 07.2011
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to [Number] students.

Education

High School Diploma -

Tulare Joint Union Highschool
Tulare, CA
06-2007

Skills

  • Goal oriented

  • CRM software

  • Appointment setting

  • Follow-up calls

  • Positive attitude

  • Teamwork

  • Customer service

  • Building rapport

  • Sales presentations

  • Follow-up skills

  • Friendly and enthusiastic

Certification

Merchandising

Loan Processing

Human and personal relations

Timeline

BDC Agent

Fahrney Automotive Group
10.2024 - 12.2024

Office Manager

Dollar Bill Auto Sales
09.2022 - 09.2024

BDC Representative

Keller Motors
12.2017 - 09.2022

Customer Service Representative

Check N Go
08.2017 - 04.2018

BDC Representative

Selma Auto Mall
02.2017 - 11.2018

Car Salesperson

Dollar Bill Auto Sales
05.2015 - 02.2017

Car Salesperson

Dealers Choice
02.2012 - 11.2015

Warehouse Worker

Express Employment
06.2011 - 02.2012

After-School Program Leader

Pro Youth Heart
06.2008 - 07.2011

High School Diploma -

Tulare Joint Union Highschool

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Ribhqah Cuellar