Summary
Overview
Work History
Education
Skills
Leadership And Activities
Hobbies and Interests
Timeline
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Ribben Palanca

Calgary

Summary

Dynamic and results-driven professional with a passion for the retail industry. Equipped with a solid foundation in customer service, sales, and team collaboration, I am committed to delivering exceptional experiences to every customer. With a keen eye for detail and a proactive approach to problem-solving, I thrive in fast-paced environments and excel at meeting and exceeding sales targets. Seeking a retail position where I can leverage my skills and contribute to the success of a dynamic team while continuing to grow both personally and professionally.

Overview

5
5
years of professional experience

Work History

Cashier

Dairy Queen
06.2017 - 07.2022
  • Greeted customers with enthusiasm, answered inquiries utilizing product knowledge and guest service, demonstrating ideal retail customer service resulting in increased guest satisfaction and repeat business
  • Multitasked by curating a clean and organized store appearance, cleaning equipment, ensuring a welcoming, sanitary environment for customers
  • Flexibly processed transactions accurately and efficiently using the store’s point of sale (POS) system, handling cash, credit card, and electronic payments
  • Outgoingly collaborated with team members to achieve and exceed sales goals, actively participating in store-wide promotions and initiatives demonstrating strong work ethic
  • Contributed to visual merchandising efforts, ensuring appealing displays and arranging products to drive sales
  • Resolved customer complaints and issues promptly, employing effective communication, customer service, and problem-solving skills to prioritize customer experience
  • Trained and onboarded new employees, familiarizing them with the opening and closing procedures, sharing knowledge and best practices to improve team performance and improve the customer experience.

Education

Bachelor of Arts, English -

University of Calgary
Calgary, AB
06.2025

High School Diploma -

Our Lady of The Rockies High School
Calgary, AB
06.2017

Skills

  • Skilled in Point-of-Sale systems as well as proficient in learning new programs and software
  • Cash Register Operations
  • Product Recommendations
  • Accounting Software
  • Professionalism and Courtesy
  • Upselling

Leadership And Activities

Riverbend Community Association, Calgary, AB, Volunteer, 11/2023, Present, Promoting future community events as well as community membership opportunities and benefits., Greeted and guided community members through the chosen venue., Organized and distributed goods to community members during fundraising events.

Hobbies and Interests

Avid reader of books as well as a writer drawn to creativity and innovation within the literary sphere.

Timeline

Cashier

Dairy Queen
06.2017 - 07.2022

Bachelor of Arts, English -

University of Calgary

High School Diploma -

Our Lady of The Rockies High School

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Ribben Palanca