Riaz Ahmed Pranto
Etobicoke,ON
Summary
Experienced customer service professional with over 8 years of experience in handling diverse clientele and managing retail operations. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Supervisor
Career Point Global Ltd
Dhaka, Bangladesh
09.2022 - 04.2024
- Oversaw daily customer care operations and ensured that all customer service representatives met quality standards.
- Collaborated with other departments to resolve complex problems quickly for customers.
- Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
Customer Service Representative
Career Point Global Ltd
Dhaka, Bangladesh
01.2020 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Shift Leader
Tesco Superstore
Bristol, England
01.2017 - 06.2019
- Managed daily store operations and supervised staff during shifts to ensure customer satisfaction and compliance with company policies.
- Handled cash management, inventory control, and customer issue resolution efficiently.
- Trained and supported team members to maintain high service standards and a positive shopping experience.
- Organized backroom product and maintained inventory using BIMI processes.
Education
College Graduate Certificate - Conflict Resolution Management
Humber College
Toronto, ON04-2025
Bachelor of Laws - Law Studies
UWE Bristol University
England07-2018
Skills
- Customer Service
- Retail Merchandising
- Team Collaboration
- Organization and Categorization
- Problem-Solving
- Cash Register Operations
- Customer Relationships
- Staff Training
Certification
- Conflict Resolution Management Student Representative
Timeline
Customer Care Supervisor
Career Point Global Ltd
09.2022 - 04.2024
Customer Service Representative
Career Point Global Ltd
01.2020 - 08.2022
Shift Leader
Tesco Superstore
01.2017 - 06.2019
College Graduate Certificate - Conflict Resolution Management
Humber College
Bachelor of Laws - Law Studies
UWE Bristol University
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