Rianna Turner
Banff,AB
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Banff Hospitality Collective - Bluebird
Banff
02.2025 - Current
- Manage daily business operations on restaurant floor, guaranteeing exceptional customer service and quality compliance while serving high volume of customers
- Counseled and managed staff conduct when required
- Leading team to optimize work environment
- Collaborating with group sales teams to execute large weddings and corporate functions
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Assistant General Manager
Banff Hospitality Collective - Magpie and Stump
Banff
12.2024 - 02.2025
- Direct daily business functions on restaurant floor, maintaining outstanding customer service and quality compliance to accommodate extensive customer base
- Prepared weekly schedules for staff members based on their availability.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Assistant General Manager
Canadian Brewhouse
12.2023 - 12.2024
- Supervise daily restaurant operations on floor, guaranteeing superior customer service and adherence to quality standards for hundreds of guests daily
- Engineered initiatives to drive restaurant sales growth and maximize profit
- Directing 50+ team members in cultivating a desirable work environment aimed at sustaining low turnover rate
- Leading daily pre and post shift discussions with staff to elevate morale and optimize efficiency
- Formulating staff schedule to address daily operational needs
Supervisor/Server
Canadian Brewhouse
11.2022 - 12.2023
- Coordinated shifts with a team, consistently maximizing staff productivity.
- Thriving in high-pressure environments
- Fostering positive atmosphere while exceeding expectations to deliver exceptional food and service
- Supporting and training staff whenever necessary
Server
15 Park Bistro
Osoyoos
05.2022 - 09.2022
- Table-side wine presentation
- Engaging with guests to elevate experience
- Possessing extensive wine and menu expertise to serve restaurant clientele
Server and Bartender
Sunshine Village
Banff
11.2021 - 05.2022
- Crafted beverages according to guest orders, including cocktails
- Enhancing customer experience to guarantee satisfaction
- cash management
Server and Bartender
Waymarker Hospitality - Vimys Lounge and Grill
09.2021 - 11.2021
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
Housekeeping
Waymarker Hospitality - Sicamous Houseboats
06.2021 - 09.2021
- Coordinated with housekeeping staff regarding room availability status.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
- Participated in meetings related to housekeeping operations as needed.
- Responded promptly to guest requests regarding housekeeping issues or complaints.
Customer Contact Centre
West Yorkshire Police
09.2016 - 04.2021
- Responding to emergency 999 calls with urgency
- Multi-tasking with various computer systems to ensure accurate assistance is allocated to customers
- Problem solving daily to ensure accurate assistance
- Exhibiting excellent listening skills while directing conversations during customer panic
Sales Representative
Global Work and Travel
09.2019 - 03.2020
- Providing exceptional customer service consistently to guarantee customer satisfaction.
- Managing inbound inquiries regarding travel programs offered
- Established own business to generate revenue for client
- Occasionally conducting outbound calls to friends and family referrals regarding travel programs
- Driven by financial goals and excelling in performance-oriented environment.
Sales Manager/Team Leader
Playfair & Co
08.2018 - 09.2019
- Providing exceptional customer service consistently
- Direct face-to-face sales - door-to-door and event kiosks
- Financially driven and motivated while working on commission-only basis
- Overseeing training and development of others to ensure achievement of weekly targets and generation of income on commission-only basis
- Ensuring strong brand representation for marketed names as brand ambassadors
Crew Trainer
McDonald’s
06.2011 - 09.2016
- Providing exceptional customer service and managing customer relationships consistently
- Deliver food orders promptly and efficiently to customers while adhering to company specifications.
- Handling customer complaints with professionalism
- Strictly following all organizational policies
- Overseeing training and development initiatives
- Overseeing money safe operations during duty hours
Education
LLB Law and Criminal Justice Degree -
Liverpool John Moores University
Liverpool05.2016
A LEVELS - LAW A, SOCIOLOGY A, PSYCHOLOGY B
NEW College Pontefract
06.2013
10 GCSE -
St Wilfrids Catholic High School
Featherstone, Yorkshire01.2011
Skills
- Customer service
- Staff management
- Sales growth
- Quality compliance
- Event coordination
- Employee training
Affiliations
- Running currently training for a half marathon!
- outdoor activities such as skiing in the winter and hiking in the summer
References
References available upon request.
Timeline
Assistant General Manager
Banff Hospitality Collective - Bluebird
02.2025 - Current
Assistant General Manager
Banff Hospitality Collective - Magpie and Stump
12.2024 - 02.2025
Assistant General Manager
Canadian Brewhouse
12.2023 - 12.2024
Supervisor/Server
Canadian Brewhouse
11.2022 - 12.2023
Server
15 Park Bistro
05.2022 - 09.2022
Server and Bartender
Sunshine Village
11.2021 - 05.2022
Server and Bartender
Waymarker Hospitality - Vimys Lounge and Grill
09.2021 - 11.2021
Housekeeping
Waymarker Hospitality - Sicamous Houseboats
06.2021 - 09.2021
Sales Representative
Global Work and Travel
09.2019 - 03.2020
Sales Manager/Team Leader
Playfair & Co
08.2018 - 09.2019
Customer Contact Centre
West Yorkshire Police
09.2016 - 04.2021
Crew Trainer
McDonald’s
06.2011 - 09.2016
LLB Law and Criminal Justice Degree -
Liverpool John Moores University
A LEVELS - LAW A, SOCIOLOGY A, PSYCHOLOGY B
NEW College Pontefract
10 GCSE -
St Wilfrids Catholic High School
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