Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rianna Heerah

Trenton,Ontario

Summary

Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Mcdonalds
05.2022 - 11.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Cashier

Bass Cove Campground
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Childcare Provider

EDU Kids
09.2020 - 06.2021
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.

Education

Bachelor of Science - Nursing Practice

St. Lawrence College
Kingston, ON
05-2026

High School Diploma -

East Northumberland Secondary School
Brighton
06-2024

Skills

  • Childcare
  • Group leadership
  • Safety awareness
  • Interpersonal relationships
  • Patience and empathy
  • CPR training

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • CPR/AED Certification
  • BLS Certification
  • First Aid Certification

Timeline

Cashier

Bass Cove Campground
06.2022 - 08.2022

Team Leader Manager

Mcdonalds
05.2022 - 11.2024

Childcare Provider

EDU Kids
09.2020 - 06.2021

Bachelor of Science - Nursing Practice

St. Lawrence College

High School Diploma -

East Northumberland Secondary School

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Rianna Heerah