Ri Ann Calmorin
Mississauga,Canada
Summary
Detail-oriented, creative, and organized professional with extensive experience in retail and specialty pharmacy settings. Results-driven for high productivity and efficient task completion. Skilled in medication dispensing and demonstrated excellent leadership to ensure seamless pharmacy operations, exceptional patient care, and adherence.
Overview
11
11
years of professional experience
Work History
Assistant Supervisor
Custom Health Pharmacy
Mississauga, Canada
03.2022 - Current
- Trained and mentored new staff members on company policies, workflow, procedures, and job expectations.
- Monitored employee performance and conducted regular reviews to identify areas for improvement and provide necessary disciplinary action when needed.
- Ensured safety regulations were followed at all times by employees.
- Collaborated with the developers of pharmacy software and participated in the beta-testing to solve errors and enhance the system before transition.
- Participated in meetings with the higher management, presenting the loopholes, the challenges, and how to temporarily address the gaps to promote a smooth workflow.
- Responsible for fixing templates and improving layout alignments of pouches and strips that are used by our digital medication dispensing machine.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Resolved customer complaints promptly and effectively.
- Developed strategies to increase customer satisfaction ratings through improved service delivery methods.
- Analyzed financial data such as sales figures, profits and losses, to evaluate business performance.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Increased volume of work while maintaining high level of accuracy and quality.
- Performed yearly evaluations to update annual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Streamlined workflow processes, reducing project completion times.
Packaging Team Lead
Custom Health Pharmacy
Mississauga, Canada
08.2021 - 03.2022
- Accomplished workflow scheduling to organize tasks and meet the target on time.
- Worked alongside pharmacists, managers, and other departments to maximize efficiency and cost reduction.
- Managed vendor-client relationships with other partner pharmacies and suppliers by building trust and providing high-quality services and end product.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Performed all technical aspects of pharmacy, such as filling prescriptions, labeling medications, data entry, and keeping all patient records and files confidential.
- Contributed to the configuration of PACMED machines to establish the right standard of the digital health dispensing machine.
- Provided support to junior staff during peak periods of workloads by filling trays and canisters while running the machine.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Personal Support Worker
Credit River Retirement Residence
Mississauga, Canada
11.2020 - 08.2021
- Participated in assessing, planning, and caring for dementia and Parkinson's patients to improve their quality of life
- Assisted nurses and other healthcare providers in monitoring and giving interventions to the residents regularly
- Facilitated nursing care practices and ensure patients are receiving optimal care and escalate medical emergencies to nurses on duty
- Educated families about the patient's condition and provided support during difficult times.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
Pharmacy Assistant
Walmart Canada
North Bay, Canada
07.2019 - 04.2020
- Fulfilled physician's faxes regarding new medications, renewal of prescriptions, and other requests or clarifications the pharmacist needs.
- Validated patient personal information, updated the system, and refilled medications based on their needs.
- Provided customer service to patients' queries, attended phone calls in regards to medication with the pharmacist's guidance.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Kept up to date on changes in insurance coverage policies related to prescriptions.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Delivered quality care to customers through close collaboration with pharmacist.
Registered Pharmacist
LTS Retail Specialists Inc.
Davao City, Philippines
02.2014 - 04.2019
- Promoted patient counseling, oversaw dispensing medications, and analyzed processes in regards to inventory management
- Supervised the operation of the pharmacy by taking notes of the budget, target, and operation expenses annually and balancing it with the clinical aspect
Education
Graduate Certificate - Bussiness Management
Canadore College
Mississauga01.2021
Post-Graduate Certificate - Health Care Administration
Canadore College
North Bay01.2020
Bachelor of Science - Pharmacy
University of Immaculate Conception
Davao City, Philippines03.2013
Skills
- Kroll experience
- PACMED machine experience
- Process Improvements
- Task Delegation
- Personnel Management
- Training and mentoring
- Issue Resolution
- Safety and compliance
- Problem Solving
- Customer Service
- Leadership
- Sales Support
- Technical knowledge
- Insurance collaboration
- Verifying orders
- Medication Dispensing
- Resolving Complaints
- Insurance Billing
- Pharmacy operations
- Workflow Optimization
Websites
References
References are available upon request.
Accomplishments
- Dean's List (2009-2013)
- Loyalty Awardee (2005)
Timeline
Assistant Supervisor
Custom Health Pharmacy
03.2022 - Current
Packaging Team Lead
Custom Health Pharmacy
08.2021 - 03.2022
Personal Support Worker
Credit River Retirement Residence
11.2020 - 08.2021
Pharmacy Assistant
Walmart Canada
07.2019 - 04.2020
Registered Pharmacist
LTS Retail Specialists Inc.
02.2014 - 04.2019
Graduate Certificate - Bussiness Management
Canadore College
Post-Graduate Certificate - Health Care Administration
Canadore College
Bachelor of Science - Pharmacy
University of Immaculate Conception
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