Rian Schmidt
Livermore,CA
Summary
I'm a curious and intelligent person who is always willing to learn or teach others. I excel in client and interdepartmental relationships, through written and verbal channels. I achieved consistent monthly collection targets as a Credit Manager. I am also skilled in data analysis and problem-solving, and effectively resolving disputes while maintaining strong client and co-worker connections. In my past positions, I also kept diligent and thorough records, ensuring attention to detail. I am adept at multi-tasking in my own work and have assisted other departments with their workloads as well. I am eager and excited to reenter the workforce to learn new skills and help a company thrive, while also building positive working relationships.
Overview
12
12
years of professional experience
Work History
Credit Manager
Robert Half International Inc.
02.1998 - 06.2003
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
- Developed strong relationships with clients, sales team, management, and other departments through professional communication and timely resolution of issues.
- Consistently achieved monthly collection targets.
- Reduced past due balances and bad debt by coordinating collection efforts with clients, sales, data entry, and billing departments.
- Was assigned to handle historically difficult clients and sales regions, from credit approval through collections.
- Continuously analyzed and reconciled accounts for discrepancies in billing or payments.
- Multi-tasked when needed by helping short-staffed departments with their workloads while also maintaining my own.
Credit and Collection Manager
Sunstone
02.1997 - 02.1998
- Negotiated payment terms with customers, balancing business needs and client relationships.
- Coordinated multi-departmental efforts to improve invoicing accuracy and reduce billing errors, leading to higher customer satisfaction.
- Collaborated with sales teams to establish appropriate credit limits.
- Improved overall debt recovery with proactive communications and persistent followups.
- Audited client accounts for frequent discrepancies in billing and payments.
Credit and Collections Manager
CWI
04.1992 - 02.1997
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
- Collaborated with sales teams while also utilizing credit reports and customer financial statements to establish appropriate credit limits.
- Contacted past due clients via telephone and written communication while developing and maintaining strong relationships with the client base.
- Consistently assigned to work with the most historically difficult sales teams and clients.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Utilized problem solving skills to analyze and reconcile customer accounts for inaccuracies in billing, shipping, or payment.
Customer Service/Accounts Payable and Receivable Clerk
Elgin Country Club
03.1991 - 04.1992
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Provided exceptional customer service when addressing members and vendors.
- Prepared vendor and member invoices and processed incoming payments.
Education
Sociology And Developmental Psychology
Las Positas College
Livermore, CADevelopmental Psychology
Elgin Community College
Elgin, ILSkills
- Strong written and verbal abilities
- Client relationship management
- Records management
- Negotiation techniques
- Data analysis
- Research and due diligence
- Mentoring and training
- Teamwork and collaboration
- Ability to work in high-pressure environments
- Problem-solving
- Multitasking capacity
Timeline
Credit Manager
Robert Half International Inc.
02.1998 - 06.2003
Credit and Collection Manager
Sunstone
02.1997 - 02.1998
Credit and Collections Manager
CWI
04.1992 - 02.1997
Customer Service/Accounts Payable and Receivable Clerk
Elgin Country Club
03.1991 - 04.1992
Sociology And Developmental Psychology
Las Positas College
Developmental Psychology
Elgin Community College
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