Rian Matoto
Swan River,MB
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at TonWorX Car Care honed my problem-solving and computer skills. Achievements include boosting patient satisfaction at De Lunas Dental Centre through efficient scheduling and environment management. Skilled in customer support and medical terminology, I excel in fast-paced environments, ensuring high-quality service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
TonWorX Car Care
Winnipeg, MB
03.2023 - 12.2023
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders, scheduling appointments.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Dental Office Assistant
De Lunas Dental Centre
Shaw Boulevard, Mandaluyong, Philippines
02.2021 - 08.2022
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Ensured a clean and sanitary environment for patients by performing routine sterilization of dental instruments and equipment.
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
Education
Certificate Program - Medical Office Assistant
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2024
Bachelor Of Science - Psychology
Saint Louis University
Baguio, Philippines07.2022
Skills
- Customer Support
- Keyboarding and Typing Speed
- Medical Terminology
- Computer Skills
- Problem-Solving
Accomplishments
National Achievement Test (NAT)
• 4.0 GPA in English
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
Canadian Red Cross Certification
• First Aid/CPR Certified, BLS
Winnipeg, MB – 2023
Workplace Hazardous Materials Information System (WHMIS)
• WHMIS Certificate
Winnipeg, MB – 2023
Personal Health Information Act (PHIA)
• PHIA Certificate
Winnipeg, MB – 2023
Timeline
Customer Service Officer
TonWorX Car Care
03.2023 - 12.2023
Dental Office Assistant
De Lunas Dental Centre
02.2021 - 08.2022
Certificate Program - Medical Office Assistant
Manitoba Institute of Trades And Technology
Bachelor Of Science - Psychology
Saint Louis University