Riadh Dhaoui
Hamilton,Canada
Summary
- Proficient Quality Analyst with experience in handling and resolving critical quality problems, and efficiency in task completion. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
- Excel at using critical thinking to solve complex problems, effective communication to collaborate with team members, and adaptability to swiftly navigate changing industry standards.
- Looking to shift my career into insurance underwriting, I am currently enrolled in the Risk Management Certificate and the Insurance Broker Commercial Account Management Certificate. Willing to work towards CRM and CIP designations.
Overview
14
14
years of professional experience
Work History
Sr QA/QC Analyst
A-LINE Aerospace
Brampton, Ontario
01.2025 - 06.2025
- Conducted quality control inspections on incoming materials and finished products.
- Collaborated with production teams to identify and resolve quality issues.
- Utilized statistical process control tools to analyze product performance data.
- Prepared detailed reports on inspection findings and compliance standards.
- Assisted in developing and implementing quality assurance procedures.
- Monitored production processes to ensure adherence to specifications and regulations.
- Performed accurate and timely data entry for QC records.
- Tested lab solutions, sampled raw materials, and performed in-process tests for quality.
- Trained new personnel on QC procedures, including sampling techniques and data interpretation.
- Reviewed supplier documents for accuracy and compliance with specified requirements.
- Verified that corrective action plans are implemented effectively following audit findings.
QA/QA Analyst
MAINWAY METALSWORKS Inc
Burlington, Ontario
01.2023 - 10.2024
- Collaborated with cross-functional teams to resolve engineering-quality-related issues promptly.
- Supported continuous improvement initiatives through data analysis and feedback collection.
- Performed root cause analysis on various production issues and developed corrective actions plans.
- Reviewed engineering drawings for accuracy prior to releasing them into production environment.
- Contributed to product design and prototype development.
- Analyzed production data to identify areas of process inefficiencies and develop solutions to improve productivity.
- Evaluated existing tooling designs for manufacturability improvements.
- Coordinated with vendors, suppliers and manufacturing personnel to resolve technical and quality issues.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Communicated with engineering personnel to discuss test results and implications.
QA/QC Inspector
RAMPF Composite Solutions
Burlington, Ontario
11.2019 - 01.2023
- Conducted inspections of materials and products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Utilized inspection tools and equipment for accurate measurement and assessment.
- Documented findings and maintained detailed records of quality control processes.
- Analyzed inspection data to identify trends and recommend improvements in processes.
- Communicated effectively with cross-functional teams to support quality objectives.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
- Collaborated with engineering staff on design changes or process improvements related to product quality.
- Evaluated first article samples against product drawings and customer requirements.
- Assisted in the development of corrective action plans to address identified non-conformances or areas of improvement.
- Investigated customer complaints regarding quality issues and performed root cause analysis.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Recommended improvement measures to production process to meet quality control standards.
HVAC Customer Service Technician
HAMCO Heating & Cooling LMD
Hamilton, ON
06.2019 - 11.2019
- Provided technical support to customers via phone and email communication.
- Diagnosed and resolved hardware and software issues for diverse equipment.
- Assisted customers in navigating product features and functionalities effectively.
- Documented service requests and troubleshooting steps in the support system.
- Collaborated with team members to enhance customer service processes.
- Issued product and service recommendations according to specified queries.
- Processed equipment and service order payments after completing troubleshooting and deployment stages.
- Identified and resolved customer complaints within established timeframes.
- Educated customers on how to use various products offered by the company.
- promote sales and product
Manufacturing Technician
RAMPF Composite Solutions
Burlington, ON
05.2018 - 06.2019
- Documented production processes and maintained accurate records of operations.
- Participated in continuous improvement initiatives to enhance manufacturing efficiency.
- Used hand tools, power tools and measurement devices to perform production operations.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Conducted quality checks on finished products to ensure accuracy.
- Followed detailed instructions from engineering personnel during production runs.
Manufacturing Technician
COMTEK Advanced structures
Burlington, ON
03.2018 - 05.2018
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
- Kept production logs and maintained job material inventory.
- Provided input into process improvements that increased productivity or reduced costs.
- Documented results of all tests performed and reported any discrepancies.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Followed strict safety protocols to prevent accidents and injuries on the production floor.
Sales admin Associate & customer service
Royale Hygiene
Tunis, Tunisia
10.2014 - 11.2017
- Receiving, verifying, and processing sales orders, both online and offline.
- Answering customer inquiries, resolving issues, and providing general support.
- Maintaining accurate customer records, updating databases, and ensuring data integrity.
- Compiling sales reports, tracking sales efforts, and identifying trends.
- Creating and issuing invoices, processing payments, and managing accounts receivable.
- Monitoring inventory levels, assisting with restocking, and ensuring products are readily available.
- Coordinating deliveries, tracking shipments, and ensuring timely product delivery.
- Assisting with various administrative tasks as needed, such as scheduling meetings and handling correspondence, and managing office supplies.
Aircraft Maintenance Apprentice
Sabena Technics
Monastir, Tunisia
06.2011 - 05.2013
- Conducted routine inspections of aircraft components for safety compliance.
- Assisted senior technicians in performing scheduled maintenance tasks on aircraft systems.
- Maintained accurate records of maintenance activities and parts inventory.
- Utilized specialized tools to troubleshoot and repair mechanical issues in aircraft.
- Collaborated with team members to ensure adherence to safety protocols during operations.
- Supported the documentation process for regulatory compliance inspections and audits.
- Participated in training sessions to enhance technical skills and knowledge of aircraft systems.
- Communicated effectively with colleagues to coordinate maintenance schedules and tasks.
- Reviewed blueprints and drawings before beginning any repairs or installations.
- Collaborated with team members to complete complex tasks efficiently.
- Attended regular meetings with supervisors to discuss job performance and safety protocols.
- Maintained detailed records of all maintenance activities performed on the aircrafts.
Education
Associate of Applied Science - Aviation Engineering
Airline Flight Academy
Tunis, Tunisia06-2010
College Certificate - Risk Management
Seneca College
Toronto, ONCollege Certificate - Insurance Broker Commercial Account Management
Humber College
TorontoCollege Certificate - Mechanical Design
Mohawk College
HamiltonSkills
- Quality control inspection
- Corrective action planning
- Data analysis
- Root cause analysis
- Compliance standards
- Technical documentation
- Effective communication
- Attention to detail
- Problem solving
- Project management
- Data validation
- Quality processes
- Quality improvement
- Report creation
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Sr QA/QC Analyst
A-LINE Aerospace
01.2025 - 06.2025
QA/QA Analyst
MAINWAY METALSWORKS Inc
01.2023 - 10.2024
QA/QC Inspector
RAMPF Composite Solutions
11.2019 - 01.2023
HVAC Customer Service Technician
HAMCO Heating & Cooling LMD
06.2019 - 11.2019
Manufacturing Technician
RAMPF Composite Solutions
05.2018 - 06.2019
Manufacturing Technician
COMTEK Advanced structures
03.2018 - 05.2018
Sales admin Associate & customer service
Royale Hygiene
10.2014 - 11.2017
Aircraft Maintenance Apprentice
Sabena Technics
06.2011 - 05.2013
Associate of Applied Science - Aviation Engineering
Airline Flight Academy
College Certificate - Risk Management
Seneca College
College Certificate - Insurance Broker Commercial Account Management
Humber College
College Certificate - Mechanical Design
Mohawk College
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