RIA C. NIVERBA
Edmonton,AB
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Confident Store Manager with 6 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
17
17
years of professional experience
Work History
Casual Custodian (PART TIME)
School District # 60
01.2022 - 01.2024
Store Manager
Tim Hortons
01.2018 - 01.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Cleaner/ Janitorial (PART TIME)
Corelogic
01.2021 - 01.2022
Shift in Charge
Tim Hortons
01.2013 - 01.2018
Supervisor
RaiRaiKen Ramen and Sushi House
01.2011 - 01.2013
Waitress cum Cashier
Kosebasi (Turkish Restaurant)
01.2009 - 01.2010
Cashier-Supervisor
Jasmis Food Corporation
01.2007 - 01.2009
Education
Bachelor of Arts - Social Science Major in Behavioral Studies
Tarlac State University
Tarlac City, Philippines04.2003
Skills
- Management and Supervisor Experience
- Experience working in fast food restaurant
- Able to organize flow of people and material on a daily basis
- Excellent customer service skills
- Able to work alone or as part of a team
- Hardworking and patient
Specializedskills
Scheduled employees work hours, Supervised people with empathy, Maintained accurate written records, Trained new staff members, Monitored and controlled expenses and inventory, Encourage a conscientious effort for staff to work together as a team, Ensured all staff members provided excellent customer service, Ensured a clean, friendly environment for customers, Ensured a clean, safe work environment for employees, Served the customers at the counter and in drive thru, Assisted in training new staffs, Dealt with complaints from customers, Maintained store appearance by arranging and cleaning, Worked as part of a team to provide quality customer service in a timely manner, Operated electronic cash register and printed shift report till slip, Processed credit, debit and gift card transactions, Handled large sums of cash and accurately make change, Performed night sales report on a regular basis, Activated new gift cards
References
- Jasmin Imperial, Seafood Manager, Safeway, 306-750-3791
- Rizalina Ricketts, Resident Manager, Boardwalk, 780-904-2475
- Melanie Gallanosa, Assistant Manager, Tim Hortons, 250-794-7793
Languages
English
Professional Working
Timeline
Casual Custodian (PART TIME)
School District # 60
01.2022 - 01.2024
Cleaner/ Janitorial (PART TIME)
Corelogic
01.2021 - 01.2022
Store Manager
Tim Hortons
01.2018 - 01.2024
Shift in Charge
Tim Hortons
01.2013 - 01.2018
Supervisor
RaiRaiKen Ramen and Sushi House
01.2011 - 01.2013
Waitress cum Cashier
Kosebasi (Turkish Restaurant)
01.2009 - 01.2010
Cashier-Supervisor
Jasmis Food Corporation
01.2007 - 01.2009
Bachelor of Arts - Social Science Major in Behavioral Studies
Tarlac State University
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