Riaaz Klate
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably at Quality Hotel. Skilled in scheduling appointments and demonstrating exceptional customer service, I successfully implemented filing systems and resolved billing disputes, significantly contributing to repeat business and operational improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Clerk
Quality Hotel
Richmond, BC
05.2024 - Current
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
Guest Service Agent
Sandman Hotel & Suites
Prince George, BC
05.2023 - 05.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Cleaner
Alpine
Prince George, BC
02.2022 - 04.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Diploma In Business Management -
College of The New Caledonia
Prince George, BC12.2024
Skills
- MS Excel
- Ms Word
- Powerpoint
- Patient Charting
- Scheduling appointments
- Filing systems
- Database entry
Languages
English
Professional Working
Certification
First Aid Certification
Software Knowledge
Opera
Choice Advantage
Timeline
Front Office Clerk
Quality Hotel
05.2024 - Current
Guest Service Agent
Sandman Hotel & Suites
05.2023 - 05.2024
Cleaner
Alpine
02.2022 - 04.2023
Diploma In Business Management -
College of The New Caledonia