Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Art creation
References
Timeline
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Ria Waltris

Montreal,QC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Gardienne d'enfants

Résidence privée
Montréal, Canada
01.2017 - Current
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.

Customer Service Account Specialist

Shaw Direct
Farnham, QC
01.2025 - 04.2025
  • Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Technical Support Representative

Shaw Direct
Farnham, QC
12.2023 - 04.2025
  • Performed regular maintenance checks on customers' systems.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.

Customer Service Cashier

IGA
Farnham, QC
12.2021 - 08.2023
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Greeted customers and provided friendly customer service.
  • Complied with all health and safety regulations while performing job duties.

Family Planning

Planification familiale
Farnham, Canada
01.2019 - 10.2020

Education

Études collégiales en thanatologie - Thanatology

Cégep De Rosemont
Montréal
01.2018

Études collégiales en sciences humaines -

Collège Dawson
Montréal
01.2016

Cours de chimie -

Éducation aux adultes
Ville Saint-Laurent
01.2015

DES -

École secondaire Côte-Saint-Luc
Montréal
01.2014

Skills

  • Multitasking ability
  • Document drafting
  • Hardware installation
  • Problem solving
  • Stress management
  • Attention to detail
  • Customer relations and support
  • Computer proficiency
  • Data entry and management
  • Prioritization and organization
  • Planning and coordination
  • Quick learning

Hobbies and Interests

  • Dessin au crayon
  • Bricolage
  • Marche

Languages

English
Native/ Bilingual
French
Full Professional

Art creation

  • Painting
  • color contrasting
  • shading

References

References available upon request.

Timeline

Customer Service Account Specialist

Shaw Direct
01.2025 - 04.2025

Technical Support Representative

Shaw Direct
12.2023 - 04.2025

Customer Service Cashier

IGA
12.2021 - 08.2023

Family Planning

Planification familiale
01.2019 - 10.2020

Gardienne d'enfants

Résidence privée
01.2017 - Current

Études collégiales en thanatologie - Thanatology

Cégep De Rosemont

Études collégiales en sciences humaines -

Collège Dawson

Cours de chimie -

Éducation aux adultes

DES -

École secondaire Côte-Saint-Luc
Ria Waltris