Ria Waltris
Montreal,QC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Gardienne d'enfants
Résidence privée
Montréal, Canada
01.2017 - Current
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
Customer Service Account Specialist
Shaw Direct
Farnham, QC
01.2025 - 04.2025
- Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Technical Support Representative
Shaw Direct
Farnham, QC
12.2023 - 04.2025
- Performed regular maintenance checks on customers' systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
Customer Service Cashier
IGA
Farnham, QC
12.2021 - 08.2023
- Provided excellent customer service by helping customers locate items they were looking for.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
Family Planning
Planification familiale
Farnham, Canada
01.2019 - 10.2020
Education
Études collégiales en thanatologie - Thanatology
Cégep De Rosemont
Montréal01.2018
Études collégiales en sciences humaines -
Collège Dawson
Montréal01.2016
Cours de chimie -
Éducation aux adultes
Ville Saint-Laurent01.2015
DES -
École secondaire Côte-Saint-Luc
Montréal01.2014
Skills
- Multitasking ability
- Document drafting
- Hardware installation
- Problem solving
- Stress management
- Attention to detail
- Customer relations and support
- Computer proficiency
- Data entry and management
- Prioritization and organization
- Planning and coordination
- Quick learning
Hobbies and Interests
- Dessin au crayon
- Bricolage
- Marche
Languages
English
Native/ Bilingual
French
Full Professional
Art creation
- Painting
- color contrasting
- shading
References
References available upon request.
Timeline
Customer Service Account Specialist
Shaw Direct
01.2025 - 04.2025
Technical Support Representative
Shaw Direct
12.2023 - 04.2025
Customer Service Cashier
IGA
12.2021 - 08.2023
Family Planning
Planification familiale
01.2019 - 10.2020
Gardienne d'enfants
Résidence privée
01.2017 - Current
Études collégiales en thanatologie - Thanatology
Cégep De Rosemont
Études collégiales en sciences humaines -
Collège Dawson
Cours de chimie -
Éducation aux adultes
DES -
École secondaire Côte-Saint-Luc
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