Ria Sharma
Ottawa,ON
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Pizza Hut. Skilled in complex problem-solving and staff training, adept at improving operations and staff management. Demonstrates exceptional time management and verbal communication, achieving significant results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Manager
Pizza Hut
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Production Assistant
Goodfoodco
04.2020 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Financial Management - Accounting And Finance
Cdi College
Montreal, QC01.2022
Bachelor Of Commerce - Business
Apeejay College of Fine Arts
Punjab , India07.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Smart serve
Food handling certification
Timeline
Manager
Pizza Hut
04.2021 - Current
Production Assistant
Goodfoodco
04.2020 - 04.2021
Financial Management - Accounting And Finance
Cdi College
Bachelor Of Commerce - Business
Apeejay College of Fine Arts
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