Ria Mader
Massey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Restaurant Waitress
Pinewood Motor Inn
Espanola, ON
09.2023 - 06.2025
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables efficiently during peak hours, enhancing overall operational flow.
- Collaborated with kitchen staff to communicate orders accurately and promptly.
- Trained new team members on restaurant protocols and best practices for serving.
- Processed customer payments swiftly using point-of-sale systems, maintaining transaction accuracy.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
Lending Specialist
Fairstone Financial
Espanola, ON
09.2022 - 06.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Custodial Supervisor
Z'gamok Construction
10.2020 - 07.2022
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Prepared and submitted accident and injury reports.
- Implemented standardized purchasing practices in line with department targets.
Front Desk Receptionist/Restaurant Waitress
Pinewood Motor Inn
10.2011 - 10.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Diploma - Travel And Tourism
Toronto School of Bussines
Greater Sudbury, ON12.1997
High School Diploma -
Sudbury Secondary School
Sudbury, ON06.1995
Skills
- Time Management
- Clear Communication
- Work Inspection
- Attention to Detail
- Decision Making
- Problem Solving
- Customer Service
- Conflict Resolution
References
Donna Vermeersch
Former Office Manager Pinewood Motor Inn
705-862-0423
Timeline
Restaurant Waitress
Pinewood Motor Inn
09.2023 - 06.2025
Lending Specialist
Fairstone Financial
09.2022 - 06.2023
Custodial Supervisor
Z'gamok Construction
10.2020 - 07.2022
Front Desk Receptionist/Restaurant Waitress
Pinewood Motor Inn
10.2011 - 10.2020
Diploma - Travel And Tourism
Toronto School of Bussines
High School Diploma -
Sudbury Secondary School