Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ria Mader

Massey

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Restaurant Waitress

Pinewood Motor Inn
09.2023 - 06.2025
  • Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
  • Managed multiple tables efficiently during peak hours, enhancing overall operational flow.
  • Collaborated with kitchen staff to communicate orders accurately and promptly.
  • Trained new team members on restaurant protocols and best practices for serving.
  • Processed customer payments swiftly using point-of-sale systems, maintaining transaction accuracy.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
  • Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.

Lending Specialist

Fairstone Financial
09.2022 - 06.2023
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Custodial Supervisor

Z'gamok Construction
10.2020 - 07.2022
  • Assigned job duties and monitored performance against objectives.
  • Promoted efficient inventory practices among team members.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Improved operations through consistent hard work and dedication.
  • Developed team communications and information for meetings.
  • Prepared and submitted accident and injury reports.
  • Implemented standardized purchasing practices in line with department targets.

Front Desk Receptionist/Restaurant Waitress

Pinewood Motor Inn
10.2011 - 10.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Education

Diploma - Travel And Tourism

Toronto School of Bussines
Greater Sudbury, ON
12.1997

High School Diploma -

Sudbury Secondary School
Sudbury, ON
06.1995

Skills

  • Time Management
  • Clear Communication
  • Work Inspection
  • Attention to Detail
  • Decision Making
  • Problem Solving
  • Customer Service
  • Conflict Resolution

References


Donna Vermeersch

Former Office Manager Pinewood Motor Inn

705-862-0423

Timeline

Restaurant Waitress

Pinewood Motor Inn
09.2023 - 06.2025

Lending Specialist

Fairstone Financial
09.2022 - 06.2023

Custodial Supervisor

Z'gamok Construction
10.2020 - 07.2022

Front Desk Receptionist/Restaurant Waitress

Pinewood Motor Inn
10.2011 - 10.2020

Diploma - Travel And Tourism

Toronto School of Bussines

High School Diploma -

Sudbury Secondary School

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Ria Mader