RIA KURUP
Regina,Canada
Summary
Dynamic individual with hands-on experience in accounting and computer science and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Brightwaters Senior Living
09.2021 - Current
- Managed incoming calls and provided exceptional customer service to residents and visitors
- Coordinated resident appointments, transportation, and in-house activities
- Processed financial transactions using POS systems for market, dining, and activity fees
- Managed office supplies and market inventory, ensuring adequate stock levels
- Performed daily cash reconciliation and end-of-shift cash out procedures
ServiceDesk Analyst
E-health Saskatchewan
05.2024 - 12.2024
- Provided first-line technical support via phone and email for eHealth hosted applications, covering accounts, hardware, and clinical applications for healthcare practitioners
- Executed account management tasks, including password resets and account unlocks through Active Directory and Oracle IDM
- Resolved technical issues related to Cisco VPN, virtual VDIs/VMware, and Citrix systems
- Utilized ServiceNow and legacy ticketing systems to document, track, and escalate technical issues to Tier 2 teams
- Maintained adherence to documentation standards and ensured timely resolution of support tickets
CDAP E-commerce Advisor
Connected Saskatchewan-SaskPolytech
05.2023 - 10.2023
- Guided over 10 small businesses through the Canada Digital Adoption Program (CDAP) grant requirements and developed customized spending plans
- Designed and implemented professional websites using Shopify, WordPress, and other platforms, integrating necessary plugins
- Developed and managed Google Ads campaigns to enhance online visibility and drive traffic
- Conducted regular client meetings via Zoom/Google Meet to discuss business goals and expectations
- Utilized HubSpot CRM to track client interactions, document meeting notes, and monitor project progress
Technical Support Analyst – Co-op Internship
Worker’s Compensation Board (WCB)
01.2022 - 08.2022
- Performed account management tasks, including password resets and account unlocks in Active Directory
- Provided technical troubleshooting and created IT support tickets, routing them to appropriate departments
- Delivered on-site and desk-side technical assistance, including PC refurbishments and virus/malware remediation
- Assisted with hardware and software setup for employee position and location changes
Education
Bachelor of Science - Computers
University of Regina
Regina, None08-2024
Diploma In Business Administration - Business Administration
University of Regina
Regina09-2021
Skills
- Proficient in Task Organization
- Prioritization and Scheduling
- Customer Interaction Expertise
- Detail-Oriented Data Input
Languages
English
Full Professional
Hindi
Full Professional
Timeline
ServiceDesk Analyst
E-health Saskatchewan
05.2024 - 12.2024
CDAP E-commerce Advisor
Connected Saskatchewan-SaskPolytech
05.2023 - 10.2023
Technical Support Analyst – Co-op Internship
Worker’s Compensation Board (WCB)
01.2022 - 08.2022
Receptionist
Brightwaters Senior Living
09.2021 - Current
Bachelor of Science - Computers
University of Regina
Diploma In Business Administration - Business Administration
University of Regina
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