Ria Byron-Lopez

• Providing temporarily relief to Branch Operation Specialist managing incoming call, emails and inter-face interactions with internal and external clients.
• Supported other Client Associates where necessary balancing of cash tills.
• Updating the NBAS system receiving and selling of night bags (3000) maximum,
• Handled sensitive information with discretion, adhering to strict confidentiality guidelines and policies established within the organization.
• Demonstrated adaptability by quickly learning new systems and processes as they were implemented within the organization.
• Maintained a clean and organized work area, contributing to an efficient and productive workspace for all team members.

• Temporary Assignment (05/2020 - 07/2020) - Updating Policy & Procedure
• Temporary Assignment (08/2020) - Financial Solutions Associate
• Provided temporary support to Arima and St. Augustine branch - Central Teller
• Reward & Recognition ambassador (2021) - Instant Thanks
• Streamlined cash handling process for increased accuracy and reduced discrepancies in daily reports.
• Update Safe Deposit Boxes agreement log.
• Assist in locating night bag outage.
• Provided administrative filing services to Client Assistance desk.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Verified compliance with best business practices throughout organization.
• Collaborated on operational support tasks to achieve common goal.
• Tended to urgent correspondence to facilitate communication or resolution.

• Improved customer satisfaction by efficiently processing transactions and addressing inquiries.
• Enhanced branch security by diligently monitoring teller station and remaining vigilant during transactions.
• Streamlined cash handling process for increased accuracy and reduced discrepancies in daily reports.
• Promoted positive banking experience by maintaining professional demeanor and friendly attitude with customers.
• Supported team members by assisting with complex transactions and sharing knowledge of bank products and services.
• Assisted in training new employees, instilling best practices for excellent customer service and efficient transaction processing.
• Balanced (3) cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed cash parcels promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Manage branch cash holdings.
• Monitored cash drawers and maintained adequate cash supply.

• Assisted customers with account set-up, enabling smooth transitions into using company's products or services.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.

Improved customer satisfaction by efficiently processing transactions and addressing inquiries.