Ria Bolton
London,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Rooms And Spaces
05.2023 - 11.2023
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Gained knowledge of company policies, protocols and processes.
- Store set up
- built store fixtures
Assistant Store Manager
Bed Bath And Beyond Canada
04.2013 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Sir George Ross S.S
London, ON06.1992
Skills
- Stock Management
- Records Management
- Loss Prevention
- Department Oversight
- Cashier Training
- Front of House set up
- Customer issue resolution
Timeline
Assistant Store Manager
Rooms And Spaces
05.2023 - 11.2023
Assistant Store Manager
Bed Bath And Beyond Canada
04.2013 - 04.2023
High School Diploma -
Sir George Ross S.S