RHYTHM SHARMA
North York,Canada
Summary
Recent Human Resource Management graduate with a strong background in customer service and sales roles, seeking an entry-level HR position. Eager to leverage academic knowledge and practical experience to contribute to a dynamic HR team. My goal is to further develop skills in talent acquisition, employee relations, and organizational development with strong communication and interpersonal abilities, positioned as a valuable asset to any organization in need of a proactive and resourceful HR professional.
Overview
2
2
years of professional experience
Work History
Stand Lead
Rogers Centre
01.2024 - Current
- Efficiently managed high-volume transactions, ensuring accurate processing of both cash and credit card payments while maintaining strict adherence to company policies and financial protocols.
- Trained and mentored new staff, demonstrating leadership and effective communication skills
- Maintained high level of professionalism and discretion when dealing with guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Guest Experience Leader
Mcdonalds
01.2023 - 01.2024
- Worked well in a fast-paced, high-energy workplace by taking orders, preparing meals, and providing customer service
- Trained new team members on best practices in delivering outstanding customer service, fostering a collaborative work culture and ensuring consistent performance in a dynamic setting.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Demonstrated strong multitasking abilities, ensuring accurate and timely order fulfillment during busy periods, contributing to enhanced operational productivity and customer satisfaction.
Education
Diploma - Human Resources Management
GEORGE BROWN COLLEGE
Toronto, ON04-2024
High School Diploma -
MODERN VIDYA NIKETAN
India04-2022
Skills
- Strong work ethic
- Reliability and punctuality
- Critical thinking
- Active listening
- Customer service
- Understanding of HR policies
Accomplishments
- Recipient of the "All Star" award, for being the best employee of the month at Rogers Centre.
- Got promoted to "Team Lead" at Mcdonalds for delivering excellent leadership and problem solving qualities.
- Multiple google reviews for remarkable customer service.
Languages
English
Hindi
Timeline
Stand Lead
Rogers Centre
01.2024 - Current
Guest Experience Leader
Mcdonalds
01.2023 - 01.2024
Diploma - Human Resources Management
GEORGE BROWN COLLEGE
High School Diploma -
MODERN VIDYA NIKETAN
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