Rhythm
Halifax
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively. Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Walmart
Halifax
05.2026 - Current
- Collaborated with departments to address customer needs promptly.
- Strong communication skills—both written and verbal—with excellent active listening skills.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Manager
Walmart
Sydney
07.2023 - 04.2026
- Supervised daily front-end operations including cashiers, customer service desk, and returns.
- Mentored and assisted in onboarding new employees.
- Ensured compliance with company policies and customer service standards.
- Natural ability to connect with people, understand their needs, and guide conversations.
- Collaborated with management on staffing, scheduling, and productivity initiatives.
- Supported store leadership during high-traffic times and special events.
Dietetic Intern
Rajiv Gandhi Cancer Institute & Research Centre
Delhi
09.2021 - 01.2022
- Creating healthy and nutritious diet plans for in and outpatients.
- Monitoring eating habits and diets of inward patients.
- Analyzing changing in health pattern after recommending changes in diet.
- Visiting in patients twice a day and managing their next meals.
- Day and night shifts meal planning.
Dietetic Intern
Fitelo
04.2020 - 08.2020
- Creating therapeutic diet plans for patients based on their medical condition
- Consider appropriate Medical Nutrition therapy during the program
- Worked on content for the Fitelo's website and social media
Education
Post-Baccalaureate Diploma - Healthcare Manegement
Cape Breton University
Sydney, None 05.2023 - 04.2025
Post Graduate Diploma - Dietetics And Human Nutrition
Govt Homescience College
Chandigarh , India 07.2022 - 04.2023
Bachelor of Science - Homescience
Govt. Homescience College
Chandigarh , India 07.2020 - 05.2022
Skills
- Problem‑solver who can communicate comfortably with different types of clients to help guide them to the right solution
- Professional attitude towards customer satisfaction
- Ability to work under pressure
- Eager to learn and accept responsibilities and challenges
- Adherence to high customer service standards
- Excellent telephone communication
Certification
- First aid/CPR certificate
- Department manager 101
Accomplishments
- Got silver and bronze pins and certificates in selling highest number of Walmart mastercards quarterly.
Timeline
Customer Service Manager
Walmart
05.2026 - Current
Customer Service Manager
Walmart
07.2023 - 04.2026
Post-Baccalaureate Diploma - Healthcare Manegement
Cape Breton University
05.2023 - 04.2025
Post Graduate Diploma - Dietetics And Human Nutrition
Govt Homescience College
07.2022 - 04.2023
Dietetic Intern
Rajiv Gandhi Cancer Institute & Research Centre
09.2021 - 01.2022
Bachelor of Science - Homescience
Govt. Homescience College
07.2020 - 05.2022
Dietetic Intern
Fitelo
04.2020 - 08.2020