Rhytham Verma
Surrey,BC
Summary
Dedicated and detail-oriented professional with over five years of experience in customer service and office administration. Skilled in managing payroll, coordinating administrative tasks, and optimizing operational workflows. Equipped with academic knowledge in Operations Management. Seeking a full-time role to leverage my expertise in delivering organizational success and enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service & Office Administrator
Save On Foods
01.2023 - Current
- Managed administrative tasks, including scheduling, documentation, and payroll processing
- Handled cash operations, ensuring accuracy in till balancing and safe declarations
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently
- Contributed to process improvements that enhanced operational efficiency
Shipper & Receiver
Eco Packaging
11.2022 - 12.2022
- Handled packaging and shipping logistics, ensuring timely and accurate deliveries
- Maintained warehouse inventory and coordinated with drivers for smooth operations
Office Administrator & Customer Service Representative
Safeway
09.2021 - 10.2022
- Coordinated employee schedules, ensuring seamless shift coverage and tracking attendance
- Processed payroll, ensuring accurate reporting of hours and prompt issue resolution
- Maintained and organized store documentation, supporting management with audits and reporting
- Provided front-line customer service, resolving inquiries and improving customer satisfaction
Senior Document Readiness Specialist
Kumar Jewelers
01.2019 - 08.2021
- Optimized product tagging processes, enhancing efficiency by 50%
- Led customer complaint resolution initiatives, improving satisfaction by 25%
- Conducted staff training sessions, fostering team collaboration
Barista
Cafe Coffee Day
05.2019 - 05.2021
- Delivered high-quality customer service by preparing beverages to meet customer preferences
- Ensured cleanliness and adherence to health and safety standards
Education
Diploma - Operations Management
Langara College
Vancouver, BCSkills
- Customer Service Excellence
- Office Administration & Payroll Management
- Cash Operations & Reconciliation
- Workflow Optimization & Process Improvement
- Time Management & Organizational Skills
- Technical Proficiency: MS Office
- Technical Proficiency: Payroll Software
Languages
Accomplishments
- Implemented efficient payroll and cash management systems, reducing errors by 15%.
Availability
Seeking full-time opportunities with immediate availability.
References
Available upon request.
Certification
Server it right
Timeline
Customer Service & Office Administrator
Save On Foods
01.2023 - Current
Shipper & Receiver
Eco Packaging
11.2022 - 12.2022
Office Administrator & Customer Service Representative
Safeway
09.2021 - 10.2022
Barista
Cafe Coffee Day
05.2019 - 05.2021
Senior Document Readiness Specialist
Kumar Jewelers
01.2019 - 08.2021
Diploma - Operations Management
Langara College
Server it right
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