Rhys Hewett
Alhambra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Pepper Lunch
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Road To Seoul
01.2021 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Business
East Los Angeles College
Monterey Park, CA04.2025
High School Diploma -
Alhambra High School
Alhambra, CA10.2021
Skills
- Staff Supervision
- Hiring and Training
- Coordinate Events
- Customer Service
- Staff Development
- Customer Relationship Management
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Pepper Lunch
04.2021 - Current
Server
Road To Seoul
01.2021 - 04.2021
No Degree - Business
East Los Angeles College
High School Diploma -
Alhambra High School
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