Rhonda Whatley
Innisfail,AB
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Innisfail Medical Clinic
05.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate patient service, creating a welcoming atmosphere for patients and their families.
- Knowlege in accuro EMR to maintain current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues.
- Transcribe phone messages and relayed to appropriate personnel
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
Education
Grade 12 - General Studies
Lindsay Thurber Comprehensive High School
Red Deer, AB06.1987
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- HIPAA Compliance
- Microsoft Office
- Appointment management
- Payment Collection
- Patient Relations
- Electronic Medical Records
- Medical Records Management
- Paperwork coordination
- Medical office administration
- Medical Charting
- Inpatient Care
- Customer Service
- Problem-Solving
- Cash Handling
- Time Management
- Data Entry
- Adaptable and Flexible
- Calendar and Appointment Management
- Clerical Support
- Invoice Processing
Timeline
Medical Receptionist
Innisfail Medical Clinic
05.2019 - Current
Grade 12 - General Studies
Lindsay Thurber Comprehensive High School