Rhonda Wernaart
Cambridge,ON
Summary
Operations manager with a track record of boosting efficiency and financial outcomes through strategic financial analysis and problem-solving. Expertise in customer service enhancement and operational excellence. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Business Owner
Phoenix Delivery Inc.
Cambridge, ON
09.2019 - 06.2025
- Managed daily operations and logistics for local delivery services.
- Oversaw scheduling and routing processes for efficient deliveries.
- Trained new staff on safety protocols and customer service standards.
- Developed partnerships with local businesses to expand service offerings.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated vehicle maintenance to ensure reliability and safety standards.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed monthly financial statements and reconciliations for corporate accounts.
- Prepared monthly, quarterly and annual financial statements for management review.
Food and Beverage Attendant
Homewoos suits by Hilton
Cambridge, ON
06.2012 - 06.2019
- Delivered exceptional customer service to enhance guest dining experiences.
- Assisted in setting up and maintaining dining areas for events and meals.
- Collaborated with kitchen staff to ensure timely food service and presentation.
- Managed inventory of food and beverage supplies to support daily operations.
- Trained new staff on service protocols and restaurant procedures effectively.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Ensured compliance with health and safety regulations during food handling processes.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Responded quickly to customer complaints or special requests in a professional manner.
Education
High School Diploma -
Glenview Park Secondary School
Cambridge, ON06-1992
Skills
- Operations management
- Financial analysis
- Customer service
- Inventory control
- Staff development
- Logistics management
- Attention to detail
- Staff management
Timeline
Business Owner
Phoenix Delivery Inc.
09.2019 - 06.2025
Food and Beverage Attendant
Homewoos suits by Hilton
06.2012 - 06.2019
High School Diploma -
Glenview Park Secondary School
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