Rhonda Upshall
Barrie
Summary
I am now looking to enter the world of Accounting and Payroll. I have been a Dynamic Food and Beverage Manager with a proven track record at Courtyard by Marriott, excelling in guest relations and staff management. Enhanced customer satisfaction through innovative menu planning and efficient event promotion, resulting in increased revenue. Skilled in beverage management and committed to maintaining the highest standards of food safety. I feel that with my continued schooling and previous experience this will be an easy conversion.
Overview
10
10
years of professional experience
Work History
Assistant Banquet Manager
Nottawasaga Inn Resort & Conference Centre
07.2022 - 07.2024
- Collaborated with sales team to create customized event proposals, resulting in increased bookings.
- Increased repeat business through exceptional customer service and attention to detail during events.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
Food and Beverage Manager/Assistant General Manager
Comfort Inn & Suites
01.2022 - 03.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Maintained highest standards for beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food and Beverage Manager/Head Chef
Courtyard by Marriott
05.2017 - 06.2021
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Managed budgeting and financial reporting for food and beverage department, identifying areas for cost savings without compromising on quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Supervisor
C2 Center
10.2014 - 08.2015
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
Education
No Degree - Accounting And Payroll Administrator
CTS Canadian Career College Inc
Barrie, ON05-2025
Skills
- Food safety
- Guest relations
- Staff management
- Event promotion
- Menu planning
- Banquet setup
- Table setting expertise
- Beverage management
- Venue coordination
- Team management
Languages
English
Full Professional
Timeline
Assistant Banquet Manager
Nottawasaga Inn Resort & Conference Centre
07.2022 - 07.2024
Food and Beverage Manager/Assistant General Manager
Comfort Inn & Suites
01.2022 - 03.2022
Food and Beverage Manager/Head Chef
Courtyard by Marriott
05.2017 - 06.2021
Food and Beverage Supervisor
C2 Center
10.2014 - 08.2015
No Degree - Accounting And Payroll Administrator
CTS Canadian Career College Inc
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