Rhonda Squires
St. John's,NL
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Specialist
Lifemark Health Group
10.2022 - 03.2023
- Coordinated and conducted Vocational Rehabilitation and Vocational Assistance assessments and interventions
- Interpreted reports, and provided recommendations for services to support participants to reach their rehabilitation
- Ensured service standards and outcomes meet and exceed requirements
- Established and meet caseload and performance metrics
- Delivered and coordinated rehabilitation services for program participants
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities
- Administered preliminary and comprehensive vocational assessments
- Assisted clients in exploring career options and vocational goals
- Promoted development of interviewing, resume writing and etiquette skills
- Mobilized case management system to document service delivery and case progress
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proven ability to develop and implement creative solutions to complex problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Organized and detail-oriented with strong work ethic
Employment Services Officer
College of the North Atlantic
01.2019 - 09.2022
- Managed caseload of 120 EI-eligible clients through employment planning process; often the process includes clients researching, applying for and then attending post-secondary institution
- Provided prompt and efficient service via phone, email and in-person
- Maintained strong knowledge and understanding of policy/procedure and stay up to date as these policies are adapted and changed regularly to meet changing needs
- Provided information to individuals surrounding funding options and answer enquiries
- Researched and compiled labour market information
- Strong time-management skills and ability to work within tight deadlines
- Reviewed client’s resumes, assessing their education, experience, and skills to help identify possible career options
- Provided guidance with job search strategies to client’s looking for employment
- Assessed client’s transferable skills to help them find a suitable career when faced with barriers to employment
- Worked with client’s on exploring post-secondary options
- Developed strong organizational and communication skills through coursework and volunteer activities
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced environment
Client Services Officer
Provincial Government
05.2014 - 01.2019
- Provided comprehensive and quality front-line service to over 200 clients enquiring about programs offered by Income Support Services
- Assessed clients’ needs, determines initial and continuing eligibly for programming and calculates financial benefits
- Administered programs and services in accordance with departmental policies, procedures, and legislation
- Collaborated with community partners and other stakeholders to deliver programs and services
- Interpreted departmental policy and procedures
- Utilized information technologies to deliver services and manage data
- Performed quality assurance activities to ensure program integrity
- Contributed to continuous improvement activities
- Provided support for those struggling with mental health and housing issues.
Employment Services Officer
Provincial Government
02.2011 - 01.2014
- Managed caseload of 120 income support clients who are looking to enter workforce or attend post secondary education through employment planning process; often the process includes clients researching, applying for, and then attending post-secondary institution
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong communication and organizational skills through working on group projects
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and fast-paced environment
- Provided prompt and efficient service via phone, email, and in-person
- Maintained strong knowledge and understanding of policy/procedure and stay up to date as these policies are adapted and changed regularly to meet changing needs
- Provided information to individuals surrounding funding options and answer enquiries
- Researched and compile labour market information
- Strong time-management skills and ability to work within tight deadlines
- Reviewed client’s resumes, assessing their education, experience, and skills to help identify possible career options
- Provided guidance with job search strategies to client’s looking for employment
- Assessed client’s transferable skills to help them find suitable career when faced with barriers to employment
- Worked with client’s on exploring post-secondary options
Client Services Officer
Provincial Government
09.2008 - 01.2011
- Provided comprehensive and quality front-line service to more than 150 clients enquiring about programs offered by Income Support Services
- Assessed clients’ needs, determines initial and continuing eligibly for programming and calculates financial benefits
- Administered programs and services in accordance with departmental policies, procedures, and legislation
- Collaborated with community partners and other stakeholders to deliver programs and services
- Interpreted departmental policy and procedures
- Utilized information technologies to deliver services and manage data
- Performed quality assurance activities to ensure program integrity
- Contributed to continuous improvement activities
Education
Canadian Vocational Rehabilitation Practitioner Certification -
College of Vocational Rehabilitation Professionals
01.2023
Diploma - Acupuncture
Eastern College
2017
B.A Degree - Sociology
Memorial University
2001
Skills
- Comprehensive Vocational Assessments
- Job Readiness
- Counseling Services
- Job Search Strategies
- Case Management
- Caseload Management
- Assessment Administration
- Resume Building
- Client Consultations
- Employment Opportunities
- Employment Market Understanding
- Effective Listening
- Intervention Strategies
- Vocational Guidance
Certification
Mental Health First Aid Certified-2020
College of Vocational Rehabilitation Professional Certified - Mohawk College -2023
Timeline
Vocational Rehabilitation Specialist
Lifemark Health Group
10.2022 - 03.2023
Employment Services Officer
College of the North Atlantic
01.2019 - 09.2022
Client Services Officer
Provincial Government
05.2014 - 01.2019
Employment Services Officer
Provincial Government
02.2011 - 01.2014
Client Services Officer
Provincial Government
09.2008 - 01.2011
Canadian Vocational Rehabilitation Practitioner Certification -
College of Vocational Rehabilitation Professionals
Diploma - Acupuncture
Eastern College
B.A Degree - Sociology
Memorial University
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