Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Rhonda Sands

Welland,Canada

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Service/Order Processing

Supramatic Inc
08.2023 - 11.2023
  • Print orders confirm payment and check for fraud
  • Sort order sheet for picking
  • Pick orders create Canada Post labels
  • Pack orders prepare for pick up and to be ship
  • Input order into quick books
  • Assist customers via email and phone pertaining to their online order
  • Assist with return orders or error orders.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Agent

Rev Bahamas
07.2014 - 08.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Made outbound calls to obtain account information
  • Set up and activated customer accounts
  • Documented customer correspondence to track requests, problems and solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Retail Store Supervisor

Island Selection
02.2006 - 04.2014
  • Greeted customers upon entrance to store and offered assistance in locating items
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products
  • Taught employees how to optimize space for special events such as discount sales
  • Set sales targets and implemented action plans for achieving set objectives
  • Dealt with customer complaints and rectified product and service issues
  • Supervised work of cashiers, training new team members and monitoring performance
  • Contributed to merchandising ideas at team meetings to increase sales
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to the store
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction
  • Created successful plans to maximize profits and reduce loss
  • Reviewed schedules to keep stores under leadership properly staffed.
  • Oversaw employees and store functions on daily basis.
  • Answered product questions and assisted customers in selection and checkout.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Trained and oriented associates to maximize team performance.
  • Entered and priced inventory to assist with efficient restocking.
  • Coordinated merchandising displays, signage and sales enablement.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

Cyber Security

Epic College
Mississauga, ON

Diploma - Secondary Education

Galilee College
Nassau, Bahamas
06.2001

Skills

  • Microsoft Words
  • Excel
  • PowerPoint
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Calm Under Pressure
  • Troubleshooting
  • Research
  • Microsoft Word
  • Data Entry
  • Task Prioritization
  • Organization
  • Verbal Communication
  • Problem-Solving
  • Cultural Awareness
  • Active Listening

Languages

English
Full Professional

Hobbies and Interests

  • Traveling
  • Care Taking

Timeline

Customer Service/Order Processing

Supramatic Inc
08.2023 - 11.2023

Customer Service Agent

Rev Bahamas
07.2014 - 08.2022

Retail Store Supervisor

Island Selection
02.2006 - 04.2014

Cyber Security

Epic College

Diploma - Secondary Education

Galilee College
Rhonda Sands