Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Rains

Red Deer,AB

Summary

I've excelled at Nav Canada by enhancing flight safety and operational efficiency through planning and coordination. Leveraging analytical thinking and teamwork, I spearheaded system improvements (IWP, ATC-GV) and operational procedures (Emergency Outage checklist overhaul, Helicopter phraseology, Ops committee agenda items). Completing tasks through the Compliance Dashboard - identified errors that had previously been missed. Developing personal relationships through respect, transparency and a dedicated interest in growing a positive, inclusive, workplace through social activities (rafting the river, multiple dinners with coworkers, summer employee recognition and any additional delegated manager/employee activities). My expertise in scheduling and relationship building fosters a harmonious work life balance for the controllers.

Overview

24
24
years of professional experience

Work History

Acting Unit Operations Specialist

Nav Canada
04.2024 - Current
  • Collected, arranged, and input information into database system.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Generated reports detailing findings and recommendations.
  • Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Airport Controller

Nav Canada
12.2021 - Current
  • Controlled arrivals, departures and transitioned aircraft through control zone.
  • Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
  • Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
  • Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Performed On-the Job instruction to new air traffic controllers, applying best practices and complying with regulations.
  • Conducted regular evaluations of operational procedures, recommending improvements when necessary for optimal functioning.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
  • Supported continuous improvement initiatives within the control tower, enhancing overall performance and reducing errors.
  • Contributed to ongoing professional development opportunities for self and team members, staying current on industry trends and best practices in air traffic control systems.
  • Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.

Flight Service Specialist

Nav Canada
04.2001 - 11.2020
  • Various sites including Red Deer (2015-2020), Whitecourt (2012-2015), Yellowknife (2010-1012), Fort McMurray (2005-2010), and Prince Albert (2001-2005)
  • Facilitated clear communication between pilots and air traffic control for efficient routing adjustments and emergency procedures management.
  • Supported pilots with timely updates on potential hazards or changes in route conditions, enhancing overall flight safety.
  • Reduced risks associated with flying in adverse weather conditions by providing accurate forecasts and alternative route options to pilots.
  • Enhanced flight safety by conducting thorough pre-flight briefings and providing accurate weather updates to pilots.
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Participated in On -the -Job training to new specialists focusing on safety, company procedures and best practices.
  • Observed, reported and interpreted weather reports.
  • Provided mentorship and guidance to junior Flight Service Specialists, contributing to their professional growth and development within the organization.
  • Participated in emergency preparedness drills, honing skills required to effectively handle crisis situations.

Education

Air Traffic Controller - Airport Controller

Regional Training Unit - Nav Canada
Edmonton
04-2021

Flight Service Specialist

Nav Canada Training Institute
Cornwall, ON
04-2001

Skills

  • Proficiency Monitoring Program evaluator
  • OJI, IMC, OJIPC
  • Planning and coordination
  • Scheduling expertise
  • Teamwork and Collaboration
  • Attention to Detail
  • Relationship Building
  • Analytical Thinking
  • Multitasking Abilities

Timeline

Acting Unit Operations Specialist

Nav Canada
04.2024 - Current

Airport Controller

Nav Canada
12.2021 - Current

Flight Service Specialist

Nav Canada
04.2001 - 11.2020

Air Traffic Controller - Airport Controller

Regional Training Unit - Nav Canada

Flight Service Specialist

Nav Canada Training Institute

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Rhonda Rains