Rhonda Rains
Red Deer,AB
Summary
I've excelled at Nav Canada by enhancing flight safety and operational efficiency through planning and coordination. Leveraging analytical thinking and teamwork, I spearheaded system improvements (IWP, ATC-GV) and operational procedures (Emergency Outage checklist overhaul, Helicopter phraseology, Ops committee agenda items). Completing tasks through the Compliance Dashboard - identified errors that had previously been missed. Developing personal relationships through respect, transparency and a dedicated interest in growing a positive, inclusive, workplace through social activities (rafting the river, multiple dinners with coworkers, summer employee recognition and any additional delegated manager/employee activities). My expertise in scheduling and relationship building fosters a harmonious work life balance for the controllers.
Overview
24
24
years of professional experience
Work History
Acting Unit Operations Specialist
Nav Canada
04.2024 - Current
- Collected, arranged, and input information into database system.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Generated reports detailing findings and recommendations.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Airport Controller
Nav Canada
12.2021 - Current
- Controlled arrivals, departures and transitioned aircraft through control zone.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
- Performed On-the Job instruction to new air traffic controllers, applying best practices and complying with regulations.
- Conducted regular evaluations of operational procedures, recommending improvements when necessary for optimal functioning.
- Notified airport response personnel to be ready when emergency situations presented.
- Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
- Supported continuous improvement initiatives within the control tower, enhancing overall performance and reducing errors.
- Contributed to ongoing professional development opportunities for self and team members, staying current on industry trends and best practices in air traffic control systems.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
Flight Service Specialist
Nav Canada
04.2001 - 11.2020
- Various sites including Red Deer (2015-2020), Whitecourt (2012-2015), Yellowknife (2010-1012), Fort McMurray (2005-2010), and Prince Albert (2001-2005)
- Facilitated clear communication between pilots and air traffic control for efficient routing adjustments and emergency procedures management.
- Supported pilots with timely updates on potential hazards or changes in route conditions, enhancing overall flight safety.
- Reduced risks associated with flying in adverse weather conditions by providing accurate forecasts and alternative route options to pilots.
- Enhanced flight safety by conducting thorough pre-flight briefings and providing accurate weather updates to pilots.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Participated in On -the -Job training to new specialists focusing on safety, company procedures and best practices.
- Observed, reported and interpreted weather reports.
- Provided mentorship and guidance to junior Flight Service Specialists, contributing to their professional growth and development within the organization.
- Participated in emergency preparedness drills, honing skills required to effectively handle crisis situations.
Education
Air Traffic Controller - Airport Controller
Regional Training Unit - Nav Canada
Edmonton04-2021
Flight Service Specialist
Nav Canada Training Institute
Cornwall, ON04-2001
Skills
- Proficiency Monitoring Program evaluator
- OJI, IMC, OJIPC
- Planning and coordination
- Scheduling expertise
- Teamwork and Collaboration
- Attention to Detail
- Relationship Building
- Analytical Thinking
- Multitasking Abilities
Timeline
Acting Unit Operations Specialist
Nav Canada
04.2024 - Current
Airport Controller
Nav Canada
12.2021 - Current
Flight Service Specialist
Nav Canada
04.2001 - 11.2020
Air Traffic Controller - Airport Controller
Regional Training Unit - Nav Canada
Flight Service Specialist
Nav Canada Training Institute