Rhonda Mitchell
Summary
Veterinary professional with proven track record of leading clinical teams, developing healthcare strategies, and improving patient outcomes. Skilled in medical management, regulatory compliance, and patient care. Extensive soft tissue surgical experience. Strong focus on team collaboration and achieving results with adaptability and reliability. Known for excellent communication, problem-solving, and leadership abilities.
Overview
23
23
years of professional experience
Work History
Medical Director Small Animal Veterinary Clinic
Bissonnet Veterinary Hospital
01.2020 - 05.2023
- Medical oversight of The Village Vet merger with another three-doctor small animal veterinary clinic. Oversight of relocation to a new, purpose-built facility.
- Led a combined veterinary team and collaborated to establish streamlined healthcare processes for improved quality, increased efficiency, and better patient outcomes.
- Conducted ongoing evaluations of medical practice and procedure; merging philosophy, inventory and ensuring adherence to current evidence-based guidelines and best practices.
- Supervised clinical staff, providing assessment of individual capabilities. Facilitated educational support to maintain competencies and allow for continued professional growth.
- Managed multidisciplinary teams, fostering collaboration between various professionals for optimal patient care, and integrated communication at a clinical and corporate level.
- Established and maintained clinic function, staff well-being and patient care through the unique and unprecedented challenges of the COVID-19 pandemic.
- Mentored and assisted associate veterinarians in medical case management and soft tissue surgery to expand their clinical practice.
- Participated in DVM Student Externship Program, actively managing and evaluating student experience and clinical education.
- Ensured compliance with accreditation requirements through regular audits of facility operations and diligent record-keeping practices.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Delivered compassionate and comprehensive patient care at a clinic level through professionalism, transparency and effective communication to ensure client satisfaction.
Owner/Veterinarian
The Village Vet
01.2017 - 01.2020
- Developed a strong clinic culture, fostering teamwork and collaboration among all team members.
- Streamlined healthcare processes for improved quality, increased efficiency, and better patient outcomes.
- Led, coached and collaborated with a team of associate veterinarians in all aspects of patient care and client management.
- Developed comprehensive medical and surgical treatment plans to address complex conditions in collaboration with associates, support staff, clients and referring veterinarians.
- Expanded soft tissue surgical skills in collaboration with local board certified veterinary surgeons.
- Implemented regular staff meetings and performance reviews for staff members to discuss case studies, discuss concerns proactively, share best practices and promote a culture of excellence.
- Inspired team to exceed customer service expectations with regular feedback sessions.
- Developed and implemented training materials and oversaw employee performance standards. Initiated mentoring program to improve areas of weakness.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Cultivated and strengthened lasting client and staff relationships using strong issue resolution and dynamic communication skills.
- Collaborated with co-owner on strategic planning initiatives, scope of practice, and fee schedules and for operational sustainability.
- Maintained compliance with industry regulations and legal requirements through diligent oversight.
- Established relationship parameters to offer reduced rate veterinary services to the rescue animal community in a safe and sustainable manner.
- Established feedback system for pet owners, using their insights to continuously improve service quality.
- Enhanced clinic safety protocols, minimizing risk of cross-contamination and spread of infectious diseases.
Associate Veterinarian
Central Houston Animal Hospital
11.2006 - 01.2017
- Delivered comprehensive and proactive medical management plans to assist clients in choosing and implementing financially feasible and sustainable care options for their pets.
- Amongst broad continuing education goals, pursued focused continuing education on both surgical skills and emergency medicine.
- Consistently collaborated with associates and specialists in the field to expand the knowledge base, and broaden the scope of medical and surgical surgical veterinary care.
- Managed acute and chronic cases with appropriate client communication and support. consistent emphasis on patient reassessment and importance of patient follow up.
- Communicated thoroughly with clients regarding appropriate preventative care and wellness management.
- Contributed to successful clinic operations by collaborating with colleagues, technicians and support staff to ensure effective treatment and appropriate patient oversight.
- Managed complex surgical procedures and comprehensive pain management plans for optimal patient care.
- Kept current with progressive dentistry standards, becoming proficient in oral radiography, regional analgesia and oral surgery.
- Led efforts to improve standard of care based on advancements in professional knowledge.
- Worked with established feline and canine rescue organizations, and with local emergency response teams to provide veterinary services with a reduced fee structure.
- Maintained comprehensive medical records.
Associate Veterinarian
Suburbia North Animal Hospital
01.2004 - 12.2006
- Pursued excellence and expanded knowledge in multiple disciplines across the scope of small animal veterinary medicine and surgery.
- Practice included extensive reproductive services including: ovulation timing, artificial insemination, frozen semen management, pregnancy maintenance and delivery, and neonatal care.
Associate Veterinarian
Kingdom Animal Hospital
07.2000 - 04.2004
- Pursued education and practice skills in small animal internal medicine, reproduction and surgery.
- Managed a case portfolio that included approximately 30 percent exotic animal management, medicine and surgery.
- Participated in a shared 6 clinic emergency rotation schedule.
Education
Doctor of Veterinary Medicine - Veterinary Science
Ontario Veterinary College, University of Guelph
Guelph, ON05-2000
Skills
- Case assessment and comprehensive clinical management experience
- Extensive soft tissue surgical experience
- Effective collaboration and communication skills
- Staff development
- Clinical quality improvement
- Practice management
Timeline
Medical Director Small Animal Veterinary Clinic
Bissonnet Veterinary Hospital
01.2020 - 05.2023
Owner/Veterinarian
The Village Vet
01.2017 - 01.2020
Associate Veterinarian
Central Houston Animal Hospital
11.2006 - 01.2017
Associate Veterinarian
Suburbia North Animal Hospital
01.2004 - 12.2006
Associate Veterinarian
Kingdom Animal Hospital
07.2000 - 04.2004
Doctor of Veterinary Medicine - Veterinary Science
Ontario Veterinary College, University of Guelph
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