Rhonda Leuwer
Edmonton,Alberta
Summary
Seasoned dependable team member extensively trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
17
17
years of professional experience
Work History
Applications Administrator
Conlon Motorsports
Edmonton, AB
08.2020 - 12.2023
- Completed the Preapproval Credit Application for customers.
- Contacted previous customers from a Call List to inform about specials, sales, promotions, refinance and trade ins.
- Oversaw and contacted potential customers from our Website to assist with their inquiries and application completion.
- Recruited, interviewed and selected employees to fill vacant roles.
- Delegated work to staff, setting priorities and goals.
- Monitored phone calls to promote better service and provide feedback.
CASHIER/Self-Checkout Attendant
Walmart
Edmonton, Alberta
10.2017 - 08.2019
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Smoothly processed incoming orders, handling over 75 transactions per day with exceptional accuracy.
- Provided excellent customer service
REVENUE AUDITOR
Century Casino
01.2016 - 10.2017
- Accurate data entry of multiple spreadsheets for daily, weekly, and monthly deadlines.
- Check figures, postings and documents for accurate entry, mathematical accuracy and proper coding.
- Classify and record numerical and financial data to compile necessary uploads.
- Audit all revenues for appointed property and investigate all outages and/or discrepancies.
- Performed audits of operational and financial areas to check compliance.
- Responsible for reviewing, editing and adjusting other auditor's completed entries.
- Online invoice payments
- Communicating with site personnel for additional backup paperwork or explanation of outages.
- Performed audits daily on slots, gaming tables, the cage and non-gaming areas.
- Cross-trained employees, enabling completion of all priority tasks during personnel absences.
Cashier
Hughes Petroleum
Edmonton, AB
06.2015 - 05.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Stocked shelves with merchandise when needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Monitored and maintained Car Wash as needed.
SLOT CAGE CASHIER
Palace Casino
06.2012 - 01.2016
- Responsible for accurate payments of winning slot/VLT machine tickets, jackpots, gift card redemptions, and debit transactions.
- Provide accurate change and calculate US exchange for customers.
- Balanced $10,000 - $100,000 float, transactions, and deposit at end of shift.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
ACCOUNTS PAYABLE SPECIALIST
Stantec Consulting
12.2010 - 06.2012
- Data entry of incoming invoices and coding changes.
- Ensure 3 point match with PO, receiving paperwork, and invoice.
- Maintain communication with on-site personnel if discrepancies or missing backup paperwork.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
CONTROLLER
Quality Tool Repair
11.2009 - 11.2010
- Managed accounts payable, accounts receivable, payroll and financial reporting activities.
- Administered payroll for employees, reconciliation and tax activities.
- Revenue Canada submissions.
- Expenses, online bill payments, daily cash drawer and petty cash.
- Warranty claim completion, submission, and application.
- Weekly bank deposits, monthly bank reconciliations, month end procedures and reports.
- Updated billing procedures to improve overall efficiency and reduce accounts receivable.
- Produced financial reports and audit documentation to facilitating internal and external auditing.
- Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
- Contacted non-compliant accounts to discuss payment options.
ACCOUNTS PAYABLE SPECIALIST
Flint Energy
05.2007 - 10.2009
- Handled high-volume invoice processing.
- Data entry of incoming invoices and coding changes.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Audit invoices, ensuring 3 point match with PO, receiving paperwork, and invoice.
- Maintain communication with on-site personnel if discrepancies or missing backup paperwork.
- Vendor file set up and account reconciliation.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Calculated and verified all figures, calculations and documents.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Education
Accounting & Computer Applications -
Portage College
Cold Lake4 2007
Some College (No Degree) - Accounting & Strategic Management
McEwan College
EdmontonSkills
- Accounts payable
- Accounts receivable
- Payroll processing
- Internal controls and audits
- Bookkeeping operations
- Payment processing
- Collections and invoice processing
- Account reconciliation
- Data Entry
- Inbound and Outbound Calling
- Professional Telephone Demeanor
- Staff Training
Timeline
Applications Administrator
Conlon Motorsports
08.2020 - 12.2023
CASHIER/Self-Checkout Attendant
Walmart
10.2017 - 08.2019
REVENUE AUDITOR
Century Casino
01.2016 - 10.2017
Cashier
Hughes Petroleum
06.2015 - 05.2017
SLOT CAGE CASHIER
Palace Casino
06.2012 - 01.2016
ACCOUNTS PAYABLE SPECIALIST
Stantec Consulting
12.2010 - 06.2012
CONTROLLER
Quality Tool Repair
11.2009 - 11.2010
ACCOUNTS PAYABLE SPECIALIST
Flint Energy
05.2007 - 10.2009
Accounting & Computer Applications -
Portage College
Some College (No Degree) - Accounting & Strategic Management
McEwan College
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