Rhonda Imesch
Lethbridge
Summary
Dynamic Licensed Esthetician with a proven track record at Oaisis Tanning Hair and Body, excelling in customer service and product recommendations. Committed to ongoing education and skilled in appointment scheduling, I foster lasting client relationships, enhancing retention and satisfaction through personalized care and effective conflict resolution.
Overview
19
19
years of professional experience
Work History
Licensed Esthetician
Oaisis Tanning Hair and Body
11.2012 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Improved clientele retention with exceptional customer service and follow-up care.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
- Handled busy schedules and stayed on top of key deadlines.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Resolved customer complaints and facilitated conflict resolutions.
Retail Sales Associate
Home Hardware Building Centre
04.2006 - 04.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation
- Participated in periodic inventory counts to maintain accurate stock level
Education
Nail Technician - Esthetician
Evaline Charles Beauty School
Edmonton, AB06-2010
Commercial Cooking Diploma - Cooking
Northern Alberta Institute of Technology
Edmonton, None05-1989
Skills
- Strong communication skills
- Appointment scheduling
- Product recommendation expertise
- Eyelash extension application
- Eyebrow and lash tinting
- Team player attitude
- Continuing education commitment
- Conflict resolution
- Sales and upselling
- Multitasking and organization
- Customer service
- Sanitization
- Alberta licensed esthetician
- Retail sales
- Customer consultation
- Scheduling
- Superior attention to detail
Timeline
Licensed Esthetician
Oaisis Tanning Hair and Body
11.2012 - Current
Retail Sales Associate
Home Hardware Building Centre
04.2006 - 04.2012
Nail Technician - Esthetician
Evaline Charles Beauty School
Commercial Cooking Diploma - Cooking
Northern Alberta Institute of Technology
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