Rhonda Hunter
Sarnia,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Tax Town
03.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Financial Advisor
TD Bank
01.2000 - 10.2015
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Customer Service Representative
Tim Hortons
05.2010 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hotel Manager
Muskoka Riverside Inn
11.1997 - 01.2000
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Front Store Supervisor
Shoppers Drug Mart
11.1997 - 01.2000
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Improved inventory management through regular stock audits and effective communication with suppliers.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
- Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
- Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
- Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
Education
Business Accountancy
Lambton College of Applied Arts And Technology
Sarnia, ON09.2026
Law Clerk - Law Clerk
Georgian College of Applied Arts And Technology
Barrie, ON05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Tax Town
03.2024 - 04.2024
Customer Service Representative
Tim Hortons
05.2010 - 02.2012
Financial Advisor
TD Bank
01.2000 - 10.2015
Hotel Manager
Muskoka Riverside Inn
11.1997 - 01.2000
Front Store Supervisor
Shoppers Drug Mart
11.1997 - 01.2000
Business Accountancy
Lambton College of Applied Arts And Technology
Law Clerk - Law Clerk
Georgian College of Applied Arts And Technology
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