Rhonda Holmes
Thunder Bay
Summary
Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
BPX Coordinator Agency Representative - Northwest
Ontario Northland
10.2023 - Current
- Assisted agencies in navigating company website for ticketing and BPX to improve overall user experience.
- Enhanced agency satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the agency alike.
- Collaborated with agencies to develop best practices for consistent customer service delivery.
Bus Driver
Ontario Northland
05.2020 - 10.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation
- Kept bus interiors clean and tidy to provide comfortable passenger environments
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Acted calmly, productively and professionally under pressure for helpful emergency response
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Material Handling Specialist
Operating Engineers 793
08.2016 - 04.2020
- Ensured safe and timely delivery of materials required for ongoing projects
- Transported inventory items to appropriate locations
- Participated actively in continuous improvement efforts aimed at refining internal processes and enhancing overall operational excellence.
- Operated equipment while observing standard safety procedures.
Driver Trainer
Drivewise Driver Training Thunder Bay
01.2014 - 08.2016
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Established a positive learning environment, fostering open communication between trainers and trainees.
Driver Examiner
Drivetest/Serco
06.2011 - 01.2014
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while evaluating driving skills
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Adapted quickly to changing weather conditions and traffic patterns to ensure safe road tests
Manager
Loch Lomond Ski Area
09.2008 - 04.2011
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Actively promoted the regulation and enforcement of Occupational Health and Safety standards
Charter, Parcel and Office Coordinator
HT Leasing
09.1997 - 09.2008
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Handled emergencies or unexpected situations calmly and professionally, ensuring passenger safety above all else.
- Utilized excellent time management skills to maintain schedules, making necessary adjustments when needed.
- Participated in ongoing professional development opportunities to continuously improve driving skills and knowledge of industry practices.
- Reported any maintenance issues promptly to supervisors, ensuring prompt resolution before potential escalation into larger problems.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Education
Driver Training - Driving Instructor
Humber College
Toronto, ONHigh School Diploma -
Sir Winston Churchill High School
Thunder Bay, ONSkills
- Safety Practices
- Work Planning and Prioritization
- Multitasking and Organization
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Regulatory Compliance
- Staff Supervision
- Best Practices Implementation
- Coaching and Mentoring
dragonsfly@hotmail.ca
Phone
18076296175
Location
Thunder Bay, ON, P7E-2K7
Cover Letter
Dear Hiring Manager, As an accomplished and seasoned professional, I was compelled to contact you with my interest in the Operations Supervisor Northwest Region opportunity with Ontario Northland. I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role. I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed defensive driving skills through various courses and strive to maintain and share my knowledge and experiences with others. In previous roles, I have contributed to organizational improvements, driver evaluations and guidance, and enforcement of policies and procedures. As my attached resume indicates, I offer the organizational, time management and industry capabilities that you require in a New Operations Supervisor. I am eager to discuss the possibility of supporting Ontario Northland's team within a new capacity. Please feel free to contact me for additional career details and qualifications. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy. Sincerely, Rhonda Holmes
Profile
Bold Profile
Personal Information
Title: Operations Supervisor Northwest Region
Ref: 500-98-25
Timeline
BPX Coordinator Agency Representative - Northwest
Ontario Northland
10.2023 - Current
Bus Driver
Ontario Northland
05.2020 - 10.2023
Material Handling Specialist
Operating Engineers 793
08.2016 - 04.2020
Driver Trainer
Drivewise Driver Training Thunder Bay
01.2014 - 08.2016
Driver Examiner
Drivetest/Serco
06.2011 - 01.2014
Manager
Loch Lomond Ski Area
09.2008 - 04.2011
Charter, Parcel and Office Coordinator
HT Leasing
09.1997 - 09.2008
Driver Training - Driving Instructor
Humber College
High School Diploma -
Sir Winston Churchill High School
Similar Profiles
Chris BennettChris Bennett
Production Worker at Ontario NorthlandProduction Worker at Ontario Northland
Samuel Durosaro, B.ENG,PMP, CET.Samuel Durosaro, B.ENG,PMP, CET.
Maintenance Supervisor at Ontario NorthlandMaintenance Supervisor at Ontario Northland
Samuel DurosaroSamuel Durosaro
Maintenance Technician at Ontario NorthlandMaintenance Technician at Ontario Northland
Donovan HitzDonovan Hitz
Security Guard at Safety Net SecuritySecurity Guard at Safety Net Security