Rhonda Hill
Miss,ON
Summary
Proven Financial Services Representative at Meridian Credit Union, adept in customer relationship management and cash handling, significantly enhanced client retention and satisfaction. Leveraged financial services expertise and exceptional interpersonal skills to exceed sales targets and foster sustained growth. Demonstrated a strong commitment to industry best practices and personalized service, contributing to improved branch performance.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Meridian Credit Union
10.2021 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Member Service Representative
Meridian Credit Union
10.2015 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School Diploma -
Brock High School
Cannington, ON06.1989
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
Languages
English
Professional Working
Timeline
Financial Services Representative
Meridian Credit Union
10.2021 - Current
Member Service Representative
Meridian Credit Union
10.2015 - 10.2021
High School Diploma -
Brock High School
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