Rhonda Hay
Lake Country
Summary
Proficient in providing comprehensive administrative support within a local government context, demonstrating effective communication and reliability. Experience includes coordinating executive schedules, managing travel arrangements, and implementing policies that enhance operational efficiency. Proven ability to collaborate with teams to develop reports and conduct research, ensuring timely responses to correspondence for leadership. Skilled in budget management and tracking financial needs, contributing to informed decision-making processes.
Overview
25
25
years of professional experience
Work History
Faculty and Staff Coordinator
UNIVERSITY OF BRITISH COLUMBIA – OKANAGAN
Kelowna
10.2018 - Current
- Report to the Manager of Administration, Dean of the School of Engineering, and Leadership Team.
- Provide reception and confidentional administrative support and services to the School of Engineering Executive Team.
- Streamline HR processes to enhance efficiency and minimize the duration of administrative tasks.
- Manage all HR activities for staff, faculty, research personnel, and student employees.
- Ensure alignment of HR operations with UBC policies, procedures, and collective agreements.
- Collaborate with Faculty Relations and APSC HR to communicate expectations and objectives.
- Liaise with units like Office of Research Services and Financial Services as necessary.
- Provide strategic advice on employment terms, recruitment, benefits, and compensation issues.
- Facilitate hiring for term-appointed research faculty, including postdoctoral fellows, and associates.
- Coordinates meetings and travel accommodations for incoming interviewees.
- Resolve payroll inquiries for staff and students, addressing retroactive pay, and late payments.
Housing Assistant, Student Housing
UNIVERSITY OF BRITISH COLUMBIA – OKANAGAN
Kelowna
08.2011 - 09.2018
- Assisted property managers with daily tasks for efficient property management and tenant support.
Executive Assistant, Human Resources
UNIVERSITY OF NORTHERN BRITISH COLUMBIA
Prince George
01.2004 - 01.2011
- Provided front line Human Resources support in the areas of recruitment, orientation, collective agreements, WorksafeBC, Health and Safety, grievances and any other required communication and reporting, and also provides secretarial and human resources work, including confidential meeting attendance and minute taking, as required.
Administrative Assistant, Purchasing
UNIVERSITY OF NORTHERN BRITISH COLUMBIA
Prince George
01.2000 - 01.2004
- Delivered reception and administrative support to Purchasing Department.
- Coordinated travel arrangements and processed expense reports for reimbursement.
Education
Human Resources Management Certificate -
Simon Fraser University
11-2025
Bachelor of Commerce - HR Management
Thompson River University
Kamloops, BC01-2025
Diploma - Business
Northwest Community College
Houston, BCSkills
- Effective communication
- Reliability and professionalism
- Policy implementation
- Process improvement and optimization
- Customer service orientation
- Budget management
- Team collaboration
- Report development and research
- Executive scheduling
- Critical thinking and multitasking
- Travel administration and coordination
- Interpersonal communication skills
Certifications
- MS Office Excel - Advanced
- Adobe Acrobat: Creating Electronic Documents
- Stress Management 101
- Intro to Human Resources Management System
- ERecruit – Human Resources Management System
- Crucial Conversations
- Guiding Work Performance Fundamentals of Best Practice Program
- Supervising at UBC
- Planning Work Activities
- Supporting the People Doing the Work
- Engaging Others
- Removing Obstacles to Performance
- BC Human Resources Management Association- New Developments in Labour Law
- Digital Recruiting – A New State – Bernard Hodes Group Seminar
Timeline
Faculty and Staff Coordinator
UNIVERSITY OF BRITISH COLUMBIA – OKANAGAN
10.2018 - Current
Housing Assistant, Student Housing
UNIVERSITY OF BRITISH COLUMBIA – OKANAGAN
08.2011 - 09.2018
Executive Assistant, Human Resources
UNIVERSITY OF NORTHERN BRITISH COLUMBIA
01.2004 - 01.2011
Administrative Assistant, Purchasing
UNIVERSITY OF NORTHERN BRITISH COLUMBIA
01.2000 - 01.2004
Human Resources Management Certificate -
Simon Fraser University
Bachelor of Commerce - HR Management
Thompson River University
Diploma - Business
Northwest Community College
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