Rhonda Hay

• Streamline HR processes for increased efficiency, reducing time spent on administrative tasks.
• Responsible for managing all HR activities for staff, faculty, research staff, and student employees. Work closely with faculty and staff, particularly other members of administration services, to provide high-level HR support for a broad range of faculty, staff and student employment and appointment matters.
• Responsible for ensuring that the department's HR activities are in line with UBC policies, procedures, best practices and collective agreements; work closely with Faculty Relations and APSC HR in order to clearly communicate expectations, procedures and objectives to the appropriate members of the department. Also liaises with other units, such as the Office of Research Services, Financial Services, Undergraduate Office, and the Faculty of Graduate and Postdoctoral Studies as needed.
• Provide high-level advice and recommendations to faculty members and staff managers on terms of employment, employee recruitment, leave and benefits entitlements, position classifications, compensation, annual reviews and other HR issues of a complex or non-routine nature.
• Facilitates hiring of term-appointed research faculty and trainees, such as research associates, postdoctoral fellows and visiting faculty or scientists.
• Investigates and provides advice to resolve staff and student staff payroll problems such as retroactive pay, late payments, etc., in response to queries from student, supervisors, centers and program administrators.
• Financial tasks such as JV's, transfers, VISA reconciliation, invoice payments, supplier setup, honoraria payments, reimbursements and claims
• Exercise sound, independent decision-making while providing managerial HR support in a large, complex, growing department. Effective at prioritizing a range of duties, including many that are time sensitive. Errors in judgment, misinterpretation of UBC policies or collective agreements, missed deadlines or ineffective communication could negatively impact faculty, staff and students, as well as harm the department's reputation within the broader academic community.
• As the primary point of contact for HR matters within the academic unit, I must be able to identify urgent matters of high importance and independently redirect or resolve enquiries and issues as appropriate.

• Improved student satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
• Assisted property managers with daily tasks for efficient property management and tenant support.

Provided front line Human Resources support in the areas of recruitment, orientation, collective agreements, WorksafeBC, Health and Safety, grievances and any other required communication and reporting, and also provides secretarial and human resources work, including confidential meeting attendance and minute taking, as required.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.