Rhonda Glaze
Concord
Summary
Accomplished professional with expertise in customer service and safety awareness to ensure quality and compliance. Skilled in conflict resolution, sanitation knowledge, and organizational skills to maintain efficient and safe operations. Committed to fostering positive environments and enhancing operational effectiveness through proactive problem-solving and time management.
Overview
10
10
years of professional experience
Work History
DELIVERY DRIVER
Delivery that
Concord
08.2023 - Current
- Navigated efficient routes to ensure timely deliveries, improving overall customer satisfaction and maintaining strict adherence to schedules.
- Verified shipment contents and documentation before dispatch to guarantee accurate order fulfillment and minimize delivery errors.
- Maintained vehicle condition through regular inspections and basic upkeep, enhancing safety and reducing downtime during deliveries.
- Communicated proactively with customers regarding delivery status, fostering transparency and improving client trust and retention.
- Handled cash and electronic payments securely upon delivery, ensuring accurate transaction records and compliance with company policies.
HOUSE CLEANING
Taskrabbit
Concord
04.2023 - Current
- Sanitized kitchens and bathrooms thoroughly to maintain high standards of hygiene and reduce the risk of contamination for occupants.
- Organized and decluttered living spaces systematically to improve overall cleanliness and create a more comfortable environment.
- Vacuumed and mopped floors efficiently to ensure consistent surface cleanliness and enhance visual appeal throughout the home.
- Restocked cleaning supplies proactively to guarantee uninterrupted service and maintain operational readiness during scheduled visits.
- Inspected completed areas carefully to verify quality standards were met, ensuring customer satisfaction and repeat business.
ILS INSTRUCTOR
Enriched futures
Concord
04.2025 - 08.2025
- Develops and delivers interactive lessons on instrument landing systems to ensure pilot proficiency and compliance with aviation safety standards.
- Evaluates trainee performance through practical assessments to maintain high accuracy in instrument approach procedures.
- Collaborates with maintenance teams to interpret ILS technical data, improving system reliability and minimizing downtime during operations.
- Updates training materials based on latest regulatory changes to guarantee instructional content remains current and effective.
- Monitors simulator sessions to identify and address pilot errors, enhancing overall training effectiveness and operational readiness.
PERSONAL SHOPPER
Insta cart
Concord
04.2017 - 02.2024
- Curated personalized product selections tailored to client preferences, ensuring a seamless and satisfying shopping experience.
- Coordinated with vendors to source exclusive items, improving product availability and enhancing customer satisfaction.
- Managed timely order processing and delivery schedules, minimizing delays and maintaining consistent service reliability.
- Advised clients on current trends and product features, increasing engagement and informed purchasing decisions.
- Resolved product discrepancies and returned items efficiently, maintaining high standards of quality control and customer trust.
BEHAVIOR SPECIALIST
C.A.R.D
Antioch
03.2016 - 08.2018
- Develop individualized behavior intervention plans that improve client engagement and promote consistent progress toward therapeutic goals.
- Conduct thorough functional behavior assessments to identify underlying causes of challenging behaviors, facilitating targeted and effective interventions.
- Collaborate with multidisciplinary teams to ensure alignment on behavior strategies, resulting in cohesive support and enhanced client outcomes.
- Train caregivers and staff on behavior management techniques, increasing adherence to protocols and fostering safer environments.
- Monitor and document behavioral data accurately to track intervention effectiveness and guide timely adjustments in treatment plans.
Education
Diploma -
Olympic high school
06-2010
Skills
- Customer service
- Safety awareness
- Sanitation knowledge
- Conflict resolution
- Organizational skills
- Time estimation
- Multitasking
- Creativity
- Analytical thinking
- Decision making
- Research skills
- Data interpretation
Timeline
ILS INSTRUCTOR
Enriched futures
04.2025 - 08.2025
DELIVERY DRIVER
Delivery that
08.2023 - Current
HOUSE CLEANING
Taskrabbit
04.2023 - Current
PERSONAL SHOPPER
Insta cart
04.2017 - 02.2024
BEHAVIOR SPECIALIST
C.A.R.D
03.2016 - 08.2018
Diploma -
Olympic high school