RHONDA FOLLETT
St. John's
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Head Bartender
OICHE
04.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for upcoming shifts
- Fulfilled customers requests and capitalized on opportunities to sell special beverage options
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Closed out the cash register and prepared a cashier report at close of business
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Followed strict recipes and measurements to minimize product use
- Served high customer volumes for multiple hours at a time, during 95% of shifts
- Adhered to provincial laws regarding alcohol services and customer regulations
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
Owner/ Operator Fresh Tide Cleaning Solutions
Myslef
05.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Streamlined cleaning processes for efficiency, allowing for more completed jobs within time constraints.
- Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
Hairstylist, Laser Tech, Receptionist
THE HEAD ROOM SALON & SPA
05.2019 - 02.2023
- Greet clients and check them into the salon
- Perform cuts, colors, chemical services, therapeutic hair and scalp treatments, blow outs and braids for clients
- Provide updos and special occasion hair for clients
- Recommended follow-up visits and additional services as well as educating clients on products to help pursue their beauty goals
- Scheduled client appointments and rearranged individual time slots to meet demand
- Assist clients in all salon and spa inquiries
- Resolve guest complaints
- Maintain a clean and sanitary work environment
- Processed payments, entering sales in register for prompt customer service
- Completed safety training and certifications to minimize risk of infection or injury to clients and staff
- Counted and documented opening and closing cash amounts
- Recorded notes for future reference about customer preferences and services delivered
- Assisted hair stylists with colorwork, blow drys and shampoos
- Carried out regular cleaning of the staff room, bathrooms, lobby, and salon
- Used time management and efficient methods to meet deadlines
Server
SWISS CHALET
02.2014 - 03.2020
- Served food and beverage promptly with focused attention to customer needs
- Worked with POS to place orders, manage bills
- Cultivated warm relationships with regular customers
- Maintained cleaned and organized dining areas to uphold restaurant hygiene standards
- Set a positive tone for the entire dining experience from the first point of contact to last for incoming guests
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Bussed and reset tables
- Keeping the dining room and work areas clean
- Utilized slow periods for cleaning, restocking and prepping for next meal service
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and ready to meet customer needs
- Collected payment, balanced cash receipts and maintained an accurate cash drawer
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, sourcing, ingredients, cooking methods, and allergy concerns
Education
Hairstyling and Cosmetology -
Keyin College
09.2022
Occupational Health and Safety -
Academy Canada
02.2014
Skills
- Adaptability
- Dedication
- Safe food handling
- Classic Cocktails
- Operations management
- Staff training and supervision
- Attentive service
- Taking inventory
- POS system proficiency
- Strong communication skills
- Quality control standards
- Measurement accuracy
- Cost control
- Sanitation
- Sales and upselling techniques
- Promotional event execution
- Team leadership
- Reconciling cash drawers
- Safe alcohol service
- Hospitality service expertise
- Highly reliable
- Outgoing personality
- Handling difficult customers
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Head Bartender
OICHE
04.2023 - Current
Hairstylist, Laser Tech, Receptionist
THE HEAD ROOM SALON & SPA
05.2019 - 02.2023
Server
SWISS CHALET
02.2014 - 03.2020
Owner/ Operator Fresh Tide Cleaning Solutions
Myslef
05.2012 - Current
Occupational Health and Safety -
Academy Canada
Hairstyling and Cosmetology -
Keyin College
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