Rhonda Faulkner
Calgary,AB
Summary
Dedicated administrative professional with expertise in data entry accuracy and professional communication. Skilled in managing cash operations and resolving customer inquiries to ensure satisfaction. Committed to implementing efficient processes that drive operational success.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
B&R Tree Services & Property Maintenance
Calgary, Alberta
05.2024 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to Established protocol to enhance operational efficiency.
- Addressed customer inquiries to resolve issues promptly and effectively.rs regarding products and services offered by the company.
Back-Up Head Cashier
Giant Tiger
Calgary, Alberta
10.2020 - 09.2024
- Supervised cashiers to ensure accurate transaction processing and adherence to company policies.
- Managed cash register operations, maintaining consistent cash drawer accuracy.
- Trained new team members on cash register operations and customer service techniques.
- Implemented efficient checkout procedures to enhance customer experience significantly.
- Resolved payment issues promptly, assisting customers with product and service inquiries.
- Monitored cash drawers across multiple stations to ensure adequate change availability.
- Handled returns, exchanges, and refunds according to company guidelines while ensuring satisfaction.
- Maintained clean checkout areas by sanitizing surfaces, organizing products, and managing waste.
Assistant Manager
Liquor Barn
Calgary, Alberta
- Assisted in managing store inventory and product displays to optimize presentation.
- Processed transactions accurately at point of sale, ensuring smooth customer experiences.
- Handled customer inquiries and complaints efficiently to maintain satisfaction levels.
- Maintained knowledge of company products and services to provide informed assistance.
- Monitored employee attendance, timekeeping, and payroll records for accuracy.
- Completed thorough opening, closing, and shift change functions to uphold operational standards.
- Remained calm under pressure, effectively diffusing tense situations with professionalism.
Education
Medical Office Receptionist
Stratford Career Institute
Toronto, ONSkills
- Contract negotiation and preparation
- Internet research and analysis
- Professional communication
- Operational efficiency
- Problem solving
- Attention to detail
- Organizational skills
- Microsoft Excel proficiency
- Data entry accuracy
- Customer service excellence
- Inventory management
- Cash handling expertise
- Team building
- Conflict resolution
- Employee training
- Time management
- Process improvement
Timeline
Administrative Assistant
B&R Tree Services & Property Maintenance
05.2024 - Current
Back-Up Head Cashier
Giant Tiger
10.2020 - 09.2024
Assistant Manager
Liquor Barn
Medical Office Receptionist
Stratford Career Institute
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