Rhonda Fancourt
Victoria,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
HomeSense Winners
07.2024 - Current
- Streamlined inventory management processes to reduce discrepancies and enhance stock accuracy.
- Collaborated with cross-functional teams to implement operational improvements that elevated customer satisfaction.
- Analyzed sales data trends to optimize product placement and inventory turnover rates effectively.
- Trained and mentored staff on best practices for store operations, fostering a culture of continuous improvement.
- Developed and enforced standard operating procedures to ensure compliance with company policies and safety regulations.
- Implemented employee performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Loblaws
07.2019 - 07.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhancing product placement strategies.
- Developed and executed promotional campaigns to drive customer engagement and retention.
- Managed scheduling and labor costs, improving overall operational efficiency.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Front End Manager
Loblaws
12.2011 - 12.2018
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coordinated cross-functional teams to enhance communication and streamline project execution.
Education
Businesses Administration
Simon Fraser University
Burnaby, BC11.2009
Skills
- Client engagement
- Strategic business development
- Team management
- Grocery Management
- Meat,Produce,Deli, Bakery Management
- Front of Store Financials
- Customer service
- Receiving
- Inventory Control
- Labour
- Forecasting
- Payroll
Languages
English
Full Professional
Timeline
Assistant Store Manager
HomeSense Winners
07.2024 - Current
Assistant Store Manager
Loblaws
07.2019 - 07.2024
Front End Manager
Loblaws
12.2011 - 12.2018
Businesses Administration
Simon Fraser University