Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhonda Fancourt

Victoria,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

HomeSense Winners
07.2024 - Current
  • Streamlined inventory management processes to reduce discrepancies and enhance stock accuracy.
  • Collaborated with cross-functional teams to implement operational improvements that elevated customer satisfaction.
  • Analyzed sales data trends to optimize product placement and inventory turnover rates effectively.
  • Trained and mentored staff on best practices for store operations, fostering a culture of continuous improvement.
  • Developed and enforced standard operating procedures to ensure compliance with company policies and safety regulations.
  • Implemented employee performance evaluations, providing constructive feedback to enhance team productivity and morale.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
  • Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
  • Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
  • Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Loblaws
07.2019 - 07.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, enhancing product placement strategies.
  • Developed and executed promotional campaigns to drive customer engagement and retention.
  • Managed scheduling and labor costs, improving overall operational efficiency.
  • Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.

Front End Manager

Loblaws
12.2011 - 12.2018
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Coordinated cross-functional teams to enhance communication and streamline project execution.

Education

Businesses Administration

Simon Fraser University
Burnaby, BC
11.2009

Skills

  • Client engagement
  • Strategic business development
  • Team management
  • Grocery Management
  • Meat,Produce,Deli, Bakery Management
  • Front of Store Financials
  • Customer service
  • Receiving
  • Inventory Control
  • Labour
  • Forecasting
  • Payroll

Languages

English
Full Professional

Timeline

Assistant Store Manager

HomeSense Winners
07.2024 - Current

Assistant Store Manager

Loblaws
07.2019 - 07.2024

Front End Manager

Loblaws
12.2011 - 12.2018

Businesses Administration

Simon Fraser University

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Rhonda Fancourt