Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Day

Prince George,BC

Summary

Administrative professional with experience in customer service, sales, and administrative tasks. Known for reliability, strong organizational skills, and effective communication.

Overview

15
15
years of professional experience

Work History

Head Cashier/Seasonal Sales Associate

The Home Depot
05.2023 - 11.2024
  • Helped customers locate products and complete purchases, including through phone sales.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Administered loss prevention strategies by monitoring transactions and identifying theft risks.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Performed store opening, closing, and shift-change actions for up to 18 POS tills.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained a clean and organized work area for a pleasant customer shopping environment.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Development Services Coordinator

City of Chestermere
03.2018 - 06.2020
  • Supervised a staff of six
  • Assigned projects, adjusted workflows, conducted staff evaluations and facilitated employee development
  • Mediated disputes between staff or with the public related to the department
  • Prepared and presented staff reports to City Council and committees as required

Development Enforcement Officer

City of Airdrie
11.2014 - 03.2018
  • Engaged collaboratively with the public using a positive education approach to resolve community concerns and land use bylaw contraventions without the use of written warnings when possible
  • Successfully resolved a very large number of complaint files using this method
  • Strong knowledge of legislation pertaining to municipal land use enforcement

Development Officer

Town of Fort Macleod
01.2010 - 11.2014
  • Represented and managed the Municipality’s Planning, Development, and Building services
  • Processed permit applications and prepared and presented reports to Town Council and Council committees
  • Coordinated contracted Town planners, engineers, and surveyors on municipal land projects

Education

Conflict Resolution Certificate -

Mount Royal University
01.2017

Local Authority Administration Certificate - Government Administration

University of Alberta
Edmonton, AB
01.2015

Contract Management Certificate -

Mount Royal University
01.2014

Applied Land Use Planning Certificate -

University of Alberta
01.2014

Dale Carnegie, Effective Communication -

Dale Carnegie Training
01.2014

Bachelor of Science, B.Sc. - Biology

University of Calgary
01.1994

Skills

  • Customer service
  • Office organization
  • Record-keeping
  • Phone etiquette, telephone skills
  • Appointment scheduling
  • Listening skills
  • Verbal & written communication
  • File management
  • Strong attention to detail
  • Problem-solving
  • Team player
  • Microsoft Outlook, Word, PPT, Excel
  • Cash handling

Timeline

Head Cashier/Seasonal Sales Associate

The Home Depot
05.2023 - 11.2024

Development Services Coordinator

City of Chestermere
03.2018 - 06.2020

Development Enforcement Officer

City of Airdrie
11.2014 - 03.2018

Development Officer

Town of Fort Macleod
01.2010 - 11.2014

Contract Management Certificate -

Mount Royal University

Applied Land Use Planning Certificate -

University of Alberta

Dale Carnegie, Effective Communication -

Dale Carnegie Training

Bachelor of Science, B.Sc. - Biology

University of Calgary

Conflict Resolution Certificate -

Mount Royal University

Local Authority Administration Certificate - Government Administration

University of Alberta

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Rhonda Day