Rhonda Canulli
Shafter
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Forever 21
06.2023 - 05.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Implemented loss prevention strategies, alleviating shrink.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Forever 21
03.2015 - 06.2023
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted in recruiting process, hiring and retaining top talent.
- Held employees accountable and corrected issues to achieve high standards.
- Ensured compliance with all store policies and procedures.
Education
Mt. Diablo High
Concord, CASkills
- Operational efficiency
- Policies and procedures
- Leadership development
- Goals and performance
- Problem-solving
- Loss prevention
- Personnel development
- Store operations oversight
- Promotional planning
Timeline
Store Manager
Forever 21
06.2023 - 05.2025
Assistant Store Manager
Forever 21
03.2015 - 06.2023
Mt. Diablo High
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