Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhonda Bolan

TERRACE BAY,ON

Summary

Proven Service Manager at Terrace Bay Shell, adept in customer service and vehicle assessment, enhanced business goals through professional conflict resolution and team leadership. Excelled in multitasking and organization at Spadoni Motors, achieving high customer satisfaction by focusing on trust and detailed service. Demonstrates strong work ethic and listening skills, ensuring quality and efficiency.

Overview

22
22
years of professional experience

Work History

Service Advisor

Spadoni Motors
03.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Educational Assistant

Superior Green Stone District School Board
11.2021 - 03.2023
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Service Manager

Terrace Bay Shell
10.2002 - 11.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Lake Superior High School
Terrace Bay, ON

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail

Languages

English
Full Professional

Timeline

Service Advisor

Spadoni Motors
03.2023 - Current

Educational Assistant

Superior Green Stone District School Board
11.2021 - 03.2023

Service Manager

Terrace Bay Shell
10.2002 - 11.2021

Lake Superior High School

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Rhonda Bolan