Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Bignell

Spruce Grove,AB

Summary

Dynamic General Manager and Business Administrator with a proven track record of creating efficient operations and excellent customer services within various types of companies and business operations. Highly experienced in budget control, team leadership, creating effective protocols, driving exemplary service and overall operational excellence.

Overview

38
38
years of professional experience

Work History

General Manager

Hawkstone Stables
05.2013 - Current
  • Cultivate a reputation for excellence and inclusiveness within the equine community.
  • Set budgets, monitor financial performance and control expenses.
  • Establish and update policies and procedures, including equine health and safety, employee and client safety, emergency plans, and client support.
  • Manage human resources through hiring, training, monitoring and feedback.
  • Direct ongoing property and equipment maintenance.
  • Monitor trends and competition within the equine industry and use this information to form decisions for pricing, expenditures, and direction of the business.
  • Maintain an occupancy of boarders through retaining existing clients by providing exemplary services and cultivating a welcoming and positive atmosphere, while filling vacancies using ongoing marketing strategies.

Feedlot Processor and Pen Checker

Paskal, Haney, Larter Feedyards
06.2006 - 06.2009
  • Operate computer programs for tracking cattle intake and export to the United States.
  • Manage the daily operation of hydraulic cattle chutes and computer input, including direction of staff and controlling proper handling of cattle.
  • Check cattle for health issues, treat cattle for illnesses and track all treatments on computer.

Owner/General Manager

King Of The Road Trailers
08.1999 - 03.2003
  • Design custom aluminum horse trailers, flat deck trailers and utility trailers.
  • Marketing and direct hands-on sales of trailers.
  • Work in shop to fill gaps at times of tight deadlines, including using all shop tools and welding steel and aluminum.
  • Ordering and control of all inventory for manufacture and repair operations using Lean Manufacturing strategies.
  • Coordinate with the Shop Manager to plan for day to day operations of manufacturing and repair.
  • Set budgets and control expenditures.
  • Perform all accounting, including accounts payable, accounts receivable, and payroll.

Hotel Manager

Fraser Inn Hotel
03.1987 - 03.1997
  • Hired and trained new employees, demonstrating best methods for serving clients and guests, including using strategies from the B.C. Superhost program.
  • Performed front desk staff scheduling to ensure 24/7 staffing, 365 days per year.
  • Established all policies and procedures for daily operations of the hotel front desk.
  • Handled guest complaints and offered resolutions to maintain high guest satisfaction.
  • Ensured hotel met high rates of occupancy through efficient tracking of room availability and last minute sales of vacant rooms.
  • Managed operation of the Superdos computer program for tracking hotel occupancy, hotel reservations, customer billing and daily hotel income accounting.
  • Provided ongoing feedback to staff, ensured consistent communication between shift changes, and conducted staff meetings, to ensure cohesive operations of the hotel front desk.
  • Prepared fire and safety procedures for hotel, housekeeping, restaurant and pub, and conducted meetings with the perspective managers to implement the procedures.
  • Set all policies and procedures for smooth, efficient and welcoming operations of the hotel front desk.

Education

Accounting

University College of The Cariboo
Williams Lake, BC
04-1985

Management Skills For Supervisors

University College of The Cariboo
Williams Lake, BC
09-1990

High School Diploma -

Columneetza Senior Secondary
Williams Lake, BC
06-1984

SuperHost

Tourism BC
Williams Lake, BC
03-1986

Skills

  • Efficient operations management
  • Leadership and team building
  • Effective problem resolution
  • Customer relationship management

Timeline

General Manager

Hawkstone Stables
05.2013 - Current

Feedlot Processor and Pen Checker

Paskal, Haney, Larter Feedyards
06.2006 - 06.2009

Owner/General Manager

King Of The Road Trailers
08.1999 - 03.2003

Hotel Manager

Fraser Inn Hotel
03.1987 - 03.1997

Accounting

University College of The Cariboo

Management Skills For Supervisors

University College of The Cariboo

High School Diploma -

Columneetza Senior Secondary

SuperHost

Tourism BC

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Rhonda Bignell