RHONALYN LABAY
Summary
Dedicated server with proven expertise in hospitality service and guest relations. Skilled in multitasking and suggestive selling, consistently enhancing customer satisfaction and driving sales in high-pressure environments.
Overview
31
31
years of post-secondary education
21
21
years of professional experience
Work History
Server
Royal Hotel West Edmonton Trademark Collection by Wyndham
Edmonton, Alberta
08.2026 - Current
- Welcomed guests in dining areas at Royal Hotel West Edmonton Trademark Collection by Wyndham.
- Served food and beverages using general plate service.
- Presented bills to customers and processed cash, credit card, debit card, and room charges.
- Explained menu items, daily specials, and wine selections to support customer choices.
- Set up Buffet
- Monitor food levels continuously.
- Wipe down counters, clear spilled food or liquids, sanitize surfaces.
Server
Tutti Frutti Breakfast and Lunch
Edmonton, Alberta
07.2026 - 08.2026
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Prepared checks, itemizing total meal costs and taxes.
Server
Cora Breakfast And Lunch
Edmonton, Canada
11.2011 - 06.2026
- Welcomed new customers, discussed specials, and took drink orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Manager/Server
Hap's Restaurant
Edmonton, Canada
10.2008 - 11.2011
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw daily restaurant operations, ensuring exceptional service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Resolved customer complaints swiftly, fostering a positive atmosphere and promoting repeat business.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Server
Quality Hotel
Grande Prairie, Alberta
01.2006 - 03.2007
- Greeted customers, answered questions, and recommended specials to increase profits.
- Supported banquet and restaurant service during breakfast, lunch, and dinner periods.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
Manila, Manila 06.1995 - 06.2026
Business Administration Diploma - Business Administration
East West College Brooks
Calgary, ABSkills
- Hospitality management
- Guest relations
- Order management
- Service prioritization
- Suggestive selling
- Payment processing
- Multitasking and organization
- Customer service
- Team player
Languages
- English
- Tagalog, Full Professional
- English, Professional Working
Timeline
Server
Royal Hotel West Edmonton Trademark Collection by Wyndham
08.2026 - Current
Server
Tutti Frutti Breakfast and Lunch
07.2026 - 08.2026
Server
Cora Breakfast And Lunch
11.2011 - 06.2026
Restaurant Manager/Server
Hap's Restaurant
10.2008 - 11.2011
Server
Quality Hotel
01.2006 - 03.2007
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
06.1995 - 06.2026
Business Administration Diploma - Business Administration
East West College Brooks