Rhonalisa Nicole E. Paulite
Toronto
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald’s
11.2021 - 05.2025
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Stayed up to date on requirements of all team positions to optimize training.
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
Secondary -
Marshall Mcluhan Secondary School
Toronto, ON06.2025
St Margaret Catholic School
Toronto, Canada06-2019
Secondary -
St. Columban’s High School
Philippines01.2018
Skills
- Effective Communication
- Time management
- Willingness to learn
- Computer skills (MS Word and Power Point)
- Employee training
- Customer service
- Conflict resolution
- Effective communication
- Continuous improvement
- Workplace safety
- Sanitation and cleaning
Timeline
Crew Trainer
McDonald’s
11.2021 - 05.2025
Secondary -
Marshall Mcluhan Secondary School
St Margaret Catholic School
Secondary -
St. Columban’s High School