Summary
Overview
Work History
Skills
Timeline
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Rhomel Millar

Fallbrook,CA

Summary

Results-driven and customer-focused Store Manager of experience in managing high-performing teams, optimizing operations, and enhancing customer satisfaction in the automotive service industry. Proven track record of increasing sales, improving efficiency, and reducing costs while maintaining high standards of quality and safety. Strong leadership skills with a commitment to developing and mentoring team members.

Overview

6
6
years of professional experience

Work History

Service Center Manager

Henley Enterprises
07.2020 - Current
  • Oversee daily operations of the store, ensuring smooth and efficient workflow, adherence to company policies, and achievement of performance targets.
  • Develop and implement strategies to increase store profitability, resulting in an increase in sales and car count.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Monitor inventory levels and manage ordering processes, reducing waste and ensuring availability of key products and supplies.
  • Ensure compliance with safety regulations and company procedures, resulting in reduction in workplace incidents.
  • Resolve customer issues promptly and effectively, maintaining customer satisfaction ratings.
  • Successfully managed the floor to efficiently get cars in and out as quickly as possible.

Service Advisor

Mossy Nissan
01.2019 - 10.2019
  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understanding of all services provided. Distribute work between technicians efficiently.
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Skills

  • Leadership & Team Management: Strong ability to lead, train, and motivate teams to achieve business goals
  • Operational Efficiency: Proven track record of optimizing store operations to increase efficiency and reduce costs
  • Customer Service Excellence: Committed to delivering exceptional customer service and resolving issues effectively
  • Sales & Profitability: Experience in driving sales growth and managing budgets to maximize store profitability
  • Safety & Compliance: Knowledge of industry safety standards and experience in maintaining a safe work environment
  • Communication: Excellent verbal and written communication skills

Timeline

Service Center Manager

Henley Enterprises
07.2020 - Current

Service Advisor

Mossy Nissan
01.2019 - 10.2019

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Rhomel Millar