Rhodo Feliah Madura
Surrey,British Columbia
Summary
Versatile professional with a proven track record at Kumon Learning Center, excelling in roles that demand strong collaboration and inventory management skills. Expert in enhancing customer satisfaction and streamlining operations, leading to significant improvements in efficiency and performance. Skilled in training and mentoring, with a knack for resolving complex issues and driving team success. Resourceful professional in the field of education administration, known for high productivity and efficient task completion. Specialize in strategic planning, policy development, and stakeholder engagement. Excel in leveraging communication skills, leadership abilities, and problem-solving techniques to foster educational excellence and improve institutional performance.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Learning Support Assistant
Kumon Learning Center
Surrey, British Columbia
10.2023 - Current
- Negotiated contracts with vendors for supplies and services.
- Sorted and managed confidential and private student documentation.
- Maintained accurate records of student attendance and performance data.
Retail Store Manager
Solane Liquified Petroleum Gas Inc.
Iligan City, Philippines
04.2020 - 06.2023
- Coordinated stock replenishment processes as needed based on sales trends.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Implemented successful business strategies to increase revenue and target new markets.
Administrative Assistant
St. Peter's College
Iligan City, Philippines
05.2015 - 03.2020
- Handled incoming and outgoing correspondence.
- Acted as a Human Resource Assistant, responsible of payroll and recruitment.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Representative
Metrobank
Iligan City, Philippines
07.2011 - 01.2015
- Supported sales team members to drive growth and development.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
MBA - Human Resource Management
University Canada West
Vancouver, None 06.2023 - 10.2024
Associate of Applied Science - Business Administration in Marketing
Mindanao State University
Iligan City06-2011
Skills
- Collaboration and teamwork
- Training and mentoring
- Promotional planning
- Store display management
- Retail operations
- Inventory management
- Complaint resolution
- Escalation management
- Opening and closing accounts
Timeline
Learning Support Assistant
Kumon Learning Center
10.2023 - Current
MBA - Human Resource Management
University Canada West
06.2023 - 10.2024
Retail Store Manager
Solane Liquified Petroleum Gas Inc.
04.2020 - 06.2023
Administrative Assistant
St. Peter's College
05.2015 - 03.2020
Customer Service Representative
Metrobank
07.2011 - 01.2015
Associate of Applied Science - Business Administration in Marketing
Mindanao State University
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