OLANREWAJU OLAMIDE ONILEOWO
Peterborough,ON
Summary
Dedicated and results-driven Customer Experience Representative with 2 years proven track records of delivering exceptional service and fostering positive customer relations. Adept at identifying and resolving customer issues, providing product knowledge, and ensuring overall satisfaction. Strong communication and problem-solving skills, combined with a passion for exceeding customer expectations. Committed to upholding company values and consistently contributing to a high level of customer loyalty and retention.
Overview
2
2
years of professional experience
Work History
Customer Experience Officer
Sterling Alternative Finance (Sterling Bank))
Lagos, Nigeria
11.2022 - 08.2023
- Documented processes and logged technical issues as well as customer compliments and complaints
- Handled a high volume of inbound calls, consistently meeting or exceeding call quality and resolution targets
- Tracking customer experience across online and offline channels
- Cultivated and maintained strong relationships with key clients, resulting in a 30% increase in revenue
- Anticipated client needs and provided customized solutions to enhance their experience
- Cross sold the company's products to various customers
- And was able to win over customers within five (5) months.
Customer Service Support
Bank of Industry Limited
Lagos, Nigeria
11.2021 - 10.2022
- Provided exceptional customer support via phone, email, and chat
- Resolved customer inquiries and issues promptly, achieving a 95% satisfaction rating
- Maintained accurate records of customer interactions using CRM software
- Responded to customer's queries promptly.
Education
Human Resource Management, Post-graduate certificate -
Trent University
10.2023
Accounting, BSc. -
Babcock University
06.2021
Skills
- Microsoft Office
- Customer Service App (Jira, Zoho, Freshdesk)
- Communication
- Team Player
- Time management
- Critical thinking
- Problem Solving
- Flexibility
Timeline
Customer Experience Officer
Sterling Alternative Finance (Sterling Bank))
11.2022 - 08.2023
Customer Service Support
Bank of Industry Limited
11.2021 - 10.2022
Human Resource Management, Post-graduate certificate -
Trent University
Accounting, BSc. -
Babcock University
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