Summary
Overview
Work History
Education
Skills
Timeline

Rhoda Limbo

Prince George,British Columbia

Summary

Highly proactive manager with more than 10 years of experience in team leadership in customer service industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

29
29
years of professional experience

Work History

Restaurant Manager

Carl's Jr
10.2022 - Current
  • Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Shift Supervisor

Carl's Jr
10.2016 - 09.2022
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Restaurant Manager

KFC
12.2013 - 09.2016
  • Developed, implemented, and managed business plans to promote profitable sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw food preparation and monitored safety protocols.
  • Led and directed team members on effective methods, operations, and procedures.

Restaurant Manager

Jollibee Foods
10.1994 - 08.2013
  • Developed, implemented, and managed business plans to promote profitable sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

No Degree - Accounting And Bookkeeping

Career City College, Kelowna, BC
05.2023

Bachelor of Science - Hotel And Restaurant Management

Lyceum of The Philippines , Philippines
04.1994

Skills

  • Team Player
  • Health Code Compliance
  • Excellent Time Management Skills
  • Interpersonal Communication Skills
  • Business Acumen
  • Inventory management
  • Operational Efficiency
  • Data Analysis
  • Microsoft proficient

Timeline

Restaurant Manager - Carl's Jr
10.2022 - Current
Shift Supervisor - Carl's Jr
10.2016 - 09.2022
Restaurant Manager - KFC
12.2013 - 09.2016
Restaurant Manager - Jollibee Foods
10.1994 - 08.2013
Career City College - No Degree, Accounting And Bookkeeping
Lyceum of The Philippines - Bachelor of Science, Hotel And Restaurant Management

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Rhoda Limbo