Rhoda Isuma
Saskatoon,SK
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Government of Cross River state internal Revenue Service
Calabar
08.2021 - 03.2024
- Provide front-line customer service via telephone and email channels, addressing inquiries, concerns, and complaints in a courteous and efficient manner
- Assist customers with billing inquiries, payment processing, and resolving technical issues, consistently meeting call center metrics and target-oriented goals
- Collaborate with cross-functional teams to ensure timely resolution of customer issues and improve overall customer satisfaction
- Maintain accurate records and documentation of customer interactions using standard corporate software applications.
Customer Service Representative
Port Harcourt Electricity Distribution Company
Rivers state
10.2019 - 06.2021
- Delivered exceptional customer service in-person and over the phone, effectively addressing customer inquiries and providing information on corporate services, rates, and policies
- Processed payments, refunds, and invoices, ensuring accuracy and compliance with company guidelines and procedures
- Acted as primary contact for outage notifications, promptly investigating and resolving issues or directing them to appropriate resources
- Assisted in development of training materials for new team members and participated in continuous professional development opportunities.
Customer Service Representative
GLO Nigeria, Mobile Telecommunication Network
Calabar branch
09.2018 - 08.2019
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Timeline
Customer Service Representative
Government of Cross River state internal Revenue Service
08.2021 - 03.2024
Customer Service Representative
Port Harcourt Electricity Distribution Company
10.2019 - 06.2021
Customer Service Representative
GLO Nigeria, Mobile Telecommunication Network
09.2018 - 08.2019
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